Technical Service Coordinator

JLL supports the Whole You, personally and professionally.

Shaping the future of real estate for a better world

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

What this job involves

As the Technical Services Coordinator based in Melbourne you will work as part of a technical services team to deliver exceptional services to our client’s portfolio of buildings in Australia & New Zealand. You will be responsible for delivering PPM, Predictive works, Powerdowns, energy projects, building services projects, process development & implementation and day to day responding to issues within the buildings.

Major Responsibilities
Respond to building and user technical issues

Planned, predictive and corrective works owner

Major works owner (power down planning, execution and new/refurbishment project management)

Administer quality assurance and monitor outsourced critical works vendors to ensure equipment is maintained at a high standard

Review the maintenance/service practices of M&E contractors to deliver quality work

Contract management of critical equipment contracts

Capacity and utilisation coordination, reviews and reporting for office tenancy and server rooms

Engineering regulatory compliance management for the client, along with compliance to client-stipulated Engineering Playbooks

Incident management support including 24/7 on call for incident management in corporate real estate buildings

Support and assist any installation, commissioning and programming of new office space to ensure plans, designs, scopes and goals are accurate

Technical reporting submissions for portfolio objectives, regular meetings and portfolio performance

Governance of as built drawings and OEM information

Production and management of MOPS/SOPS/EOPS

Management & support of lifecycle asset management program

Develop and implement innovation programs and processes that reduce utility costs, increase productivity, produce cost savings and share learnings with the wider team.

Review of all maintenance reports to ensure maintenance is conducted appropriately and performance issues are actioned

Manage and support smart buildings and client initiatives

Support sustainability & EHS initiatives

Working closely with site operations team for meeting client expectations

Bachelor’s degree or trade certifications in an Engineering discipline

Minimum of 3 years of relevant engineering management experience

Experience in managing minor projects will be an added advantage

Ability to identify and implement opportunities for operational efficiency/improvement and implement agreed solutions

Excellent verbal and written communication skills as well as presentation skills

Be resilient, with high focus on achieving goals

Comfortable working in a challenging environment as part of a team and is comfortable managing incidents and service failures

Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements

**What you can expect from us**:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies.
We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and invest