Solutions Integration Specialist

**About us**

One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

**What you'll do**

The primary function of this role is to work as part of a team to provide technical expertise in satellite connected networking solutions. This role also provides networking infrastructure design, SATCOM system installation, commissioning, training and post-sales support to Viasat clients as part of the International Government Engineering Team.

The Solutions Integration Specialist is a self-sufficient and self-motivated engineering professional with solution design as well as field experience, who is encouraged to supervise all requirements and dependencies of tasks allocated to them. This includes arranging availability of required materials, transport of equipment and materials to site where applicable, travel logistics and site access considerations, safety considerations of the task and supervision of any allocated contractors or assisting peers.

The Solutions Specialist is encouraged to be able to identify and adapt an existing solution design to meet customer requirements where this can be achieved using existing G2 products and services.

The Solutions Specialist must also be prepared to participate in a 24/7 on-call roster for end client engineering support. This role provides contracted telephone support to end users of mobile satellite systems and solutions as well as engineering support of the internal networking infrastructure supporting those customers on a 24/7 basis.

**The day-to-day**

Some key responsibilities of the Solutions Integration Specialist are:

- Satellite solution hardware component configuration development, installation, commissioning and maintenance, including dependent Internal systems and customer-facing networks
- Design, Support and maintenance of VIG Solutions internal network infrastructure (APN & SVN routers, firewalls, servers, SaaS systems and restricted / classified networks) using Cisco, Palo Alto and Juniper equipment. Manage virtual environments using ESXi hypervisor. Deploy and maintain Windows and Linux virtual machines
- Implement and maintain routing protocols such as BGP and OSPF, including distribution and redistribution among different protocols. Set up and handle IPSEC site-to-site VPNs and GRE tunnels
- Monitor network performance using PRTG and capture network flow data using Plixer. Support and maintain remote VPNs and legacy Cisco ASA firewalls. Ensure network security compliance with government standards and protocols
- Conducting diagnosis, either physically or remotely, of issues being experienced by end users with end-to-end solutions in order to isolate the identified cause of the incident and implement corrective maintenance strategy as agreed with the end user to return the system to service
- Collaborating with colleagues and supervisors to analyse incidents and identify underlying problems for resolution by solution architects or relevant external teams
- Provide assistance with pre-sales support activities, demonstrations and exhibitions as and when required
- Assembly and testing of custom solutions to meet specific client needs
- Crafting user documentation to record as-fitted client system configuration baselines or supporting commercial bids and proposals
- Development and delivery of operator and technical training to partners and end user customers as required
- Conduct, and report on the outcome of, technical skills assessments of VIG partner and end user technical staff where required
- Conducting root cause analysis of end-to-end satellite solution issues and detailing findings
- On site and workshop technical inspections, repairs, installations and maintenance of networking equipment, satellite terminals (aero, marine, land) and other associated hardware
- Participation in the on-call roster

Some dimensions of the Solutions Integration Specialist role are:

- Corrective Maintenance activities completed successfully on first site visit, eliminating any need to rework.
- Completion of allocated tasks to required quality within the agreed completion schedule.
- Compliance with all Viasat and client site safety requirements, ensuring zero injuries to staff or assigned contractors.
- Meeting response and performance SLAs of the 24/7 on-call roster.
- This role requires travel, both domestically and internationally. The staff-member in this role will be required, on an irregular basis and provided reasonable notice, to travel sometimes for periods exceeding 7 days, and if required to travel on weekends to meet on-site weekday commitments.
- Must be committed to on-going personal development.