Head of IT Services

**Acknowledgement of Country**:
CSIRO acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past and present.

**Role highlights**:

- **Lead IT services for 8,000+ CSIRO employees, driving innovation across Australia.**:

- **Champion customer experience with continuous improvement in service delivery**:

- **Enable CSIRO’s mission, providing seamless tech solutions to tackle Australia’s biggest challenges.**

**About CSIRO**:
As Australia's national science agency, CSIRO is solving the greatest challenges through innovative science and technology. Many of our iconic innovations were once considered impossible until someone, just like you, joined us and took on the challenge. Visit CSIRO.au for more information.

**The opportunity**:
CSIRO is seeking a dynamic Head of IT Services to lead the delivery of exceptional Information Management and Technology (IM&T) services to over 8,000 employees and affiliates across Australia.

As a key member of the IM&T leadership team, reporting directly to the Chief Information Officer (CIO), you will oversee critical infrastructure and services, including CSIRO’s national network, Microsoft 365 environment, collaboration platforms, and frontline support through our service desk and onsite teams.

This role places the customer experience at its heart. You will champion the voice of the customer, ensuring services and interactions are tailored to meet their needs and deliver real value. By driving continuous improvement in our service catalogue and IT Service Management processes, you will ensure CSIRO’s technology services are reliable, responsive, efficient and customer-focused.

The Head of IT Services will play a vital part in enabling CSIRO’s broader mission — creating solutions to Australia’s greatest challenges through science and innovation. Your leadership will directly enhance how our people connect, collaborate, and deliver impact across the nation.

If you are passionate about service excellence, customer advocacy, and leading high-performing teams in a purpose-driven environment, this is your opportunity to make a lasting impact at Australia's national science agency.

**Your high-level duties will include**:

- Establish and deliver IMT’s service framework and technology systems to enable efficient operations and innovation across CSIRO.
- Build strong partnerships with Executives, staff, and clients to drive strategic outcomes and provide advice with organisational and sector-wide impact.
- Lead, coach, and empower teams to deliver innovative, customer-focused technology solutions in a collaborative, values-driven environment.
- Manage service delivery and client expectations, driving continuous improvement aligned to CSIRO’s strategic goals and service standards.
- Oversee budgets and ensure compliance with legal, financial, and corporate responsibilities, while promoting safety, diversity, and best practices.
- Champion and lead organisational change, developing and implementing strategic initiatives to enhance service excellence and future-readiness.

**Location**:All Australian Capital Cities considered

**Tenure**:Specified term of 3 years

**Reference**:99992
- Demonstrated ability to drive a culture of customer focus and performance improvement through the leadership of geographically dispersed/remote teams, and a record of strong leadership that has contributed to or defined policy direction and strategy.
- Proven ability to foster and maintain effective cross organisational relationships, to ensure alignment between customer needs and operational delivery.
- A commitment to safety, integrity, and excellence, with a track record of developing high-performing, inclusive teams and driving positive workplace culture.
- A solid track record in leading major technology implementation projects, procurements, and transition to support and management.

For full details about this role, and to review the full criteria, please review the Position Description.

**Eligibility**:
**How to apply**:
**Applications close**:
Sunday 18th May 2025, 11:00pm AEST

**Life at CSIRO and flexible work arrangements**:
We work flexibly at CSIRO, offering a range of options for how, when and where you work. We can discuss flexible work arrangements with you during the recruitment process. CSIRO also offers a range of leave entitlements, benefits and career development opportunities. To find out more, visit Careers at CSIRO.

**Inclusion and belonging**:
We are committed to creating diverse and inclusive teams where everyone feels they belong. CSIRO is an equal employment opportunity organisation dedicated to recruiting people based on merit. We recognise true diversity encompasses all ages, nationalities, abilities, cultures, genders, sexualities, faiths, levels of education and many more aspects of identity. By empow