Incident & Issue Specialist

5 days ago

Sydney, Australia NSW icare Full time

**Incident & Issue Specialist**
- **Exciting Opportunity to Utilize Your Expertise in Risk Management**:

- **Permanent role**:

- **GRADE 9/10 Salary $ 125,693 + super, plus benefits**

**About the Role**

**Benefits**
- A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
- 17.5% annual leave loading
- icare day - access to an extra day’s leave
- Comprehensive learning and development support aligned to icare’s Core Capabilities.
- Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
- Access to our Employee Assistance Program

**Duties**

It’s an exciting time at icare where no two days are the same; as an **Incident & Issue Specialist** you will:

- Partner with the workers compensation business to support the design and implementation of the incident and issue management processes and monitoring mechanisms
- Provide support to incident coordinators in incident and issue management, root cause analysis and identification of remediation actions and mitigating controls
- Proactively provide support to help identify, record, escalate and manage incidents, compliance breaches, issues and associated actions appropriately
- Provide coaching to incident coordinators to uplift incident and issue management capability in the Risk & Quality team
- Take the lead in management reporting and escalation, root cause analysis, review of remediation activities and assessment and agreement on control uplift/new control design actions for all High rated incidents and issues, engaging broader risk/assurance and compliance teams

**Skills & Experience**
- Tertiary qualification in business, commerce, finance, law, or other relevant discipline (or equivalent experience)
- 3-4 years, well-rounded compliance experience, at an operational level
- Preferred experience in workers compensation, insurance industry or banking industry
- Experience operating in a risk/compliance role, preferably with incident and action management experience

**Culture**

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.

**About the Company**

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.
- For more information about icare visit our website
- **icare operates a direct sourcing model so no agency introductions will be accepted**:

- We are a Circle Back Initiative Employer - we commit to respond to every applicant
- A talent pool may be created through this recruitment process.

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