Counter Manager

**WHAT ON EARTH IS DECIEM?**

Known as “The Abnormal Beauty Company”, DECIEM is the parent company of The Ordinary, NIOD, Avestan, and other beauty brands & is an industry disruptor with a science first approach to innovation. DECIEM was Co-Founded in 2013 by the late Brandon Truaxe, a visionary who set out to change the beauty industry through authenticity and transparency. He developed DECIEM to be a happy family (of people and beauty brands), rooted in kindness, creativity, diversity, and respect, alongside Co-Founder and CEO, Nicola Kilner.

We are growing rapidly and we’re looking for someone who shares this vision and wants to grow with us

**WHAT WE’RE LOOKING FOR**

We are looking for a full-time Counter Manager with retail management experience and a passion for skincare to deliver excellent customer service and education to our customers.

**WHAT YOU’D BE DOING IN THIS ROLE**
- Supervise all staff within your location and oversee employee relations, sales, merchandising, customer experience and all operational functions
- Recruit, manage, mentor and develop and staff to maximise sales, profitability and exceed agreed key performance indicators
- Complete scheduling counter requirements by scheduling and assigning ‘zones’ to employees, while ensuring to have a fully staffed counter at all times
- Manage all operational costs to keep store profitable and inform the Area Sales Manager of any pertinent issues (petty cash, daily banking, POS System, payment processor etc.)
- Coach, counsel and provide constructive feedback to all counter staff
- Communicate the changing needs of the counter to the Area Sales Manager
- Control stock and manage the weekly order of counter supplies
- Stay up to date with product knowledge, company information, launches and campaigns
- Notify Area Sales Manager of any customer complaints and comments (handle any in-person customer complaints)
- Enforce store policies and procedures are up to company standard and direction

**SKILLS AND QUALIFICATIONS NEEDED TO GET THE JOB DONE**
- Love of beauty products and a passion for skincare
- Demonstrated ability to work well under pressure, managing conflicting priorities and tight deadlines
- Strong leadership skills to coach and mentor employees to success
- 2 + years of people management or work in a leadership role is required
- Relevant education OR equivalent work experience in customer service/retail is an asset

**WHAT YOU’LL BE GAINING BY JOINING OUR TEAM**
- There’s a lot of good stuff that comes along with being a DECIEM team member. Here’s a few of our favourite perks and benefits, in no particular order
- Generous Vacation & Personal Days, plus additional time off for volunteering in your community, voting, peaceful protesting, celebrating your birthday, and more.
- 6 months of paid time off for new parents (inclusive of all genders).
- Unlimited access to an Employee Assistance Program that includes mental health care, mindfulness programs, and more.
- Access to Development Grants & a LinkedIn Learning membership to help you keep growing and learning.
- First dibs on new products.
- A generous discount on DECIEM products for you, your family, and your friends.

**BUILDING GROWTH TO POWER GOOD**

We are a People first company that lives by our** core values **to
- Do the right thing
- Create impact
- Respect small things
- ❤️ Care too much
- Be the future

These values continue to guide us in all that we do. Along the way, we’ve been honoured to win some pretty incredible awards, including a CEW Achiever Award, Best Skincare Brand at Sunday Times Style Beauty Awards, and Most Popular Sustainable Brand by The Cosmetify Index Global. We’re still blushing

**SUSTAINABILITY AND SOCIAL IMPACT**

DECIEM’s objective is to build growth and do good things while prioritizing people, animals, and the Earth.

Our Sustainability strategy is focused on fighting climate change, improved waste management, responsible packaging, responsible sourcing and product lifecycle, and water conservation.

In 2020, DECIEM established the Good Fund to support both large and grassroots charities in response to global events.

**CREATING A HUMAN WORLD OF BEAUTY**

DECIEM is committed to diversity, equity, and inclusion (DEI) by creating meaningful, measurable change in the lives of our team members and in the communities where we operate. Achieving equality is critical to DECIEM and our future. You can learn more about our DEI commitment in our open letter, "**Commit to Change, Change will Come**".

DECIEM is an equal opportunity employer. We prohibit discrimination based on age, colour, disability, national origin, race, religion, sex, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace. If you are contacted to be part of our recruitment process and r