Care Coordinator

2 days ago

Parramatta, Australia Bolton Clarke Full time

$15,900 Salary packaging + $2,650 meal & entertainment allowance
- Permanent Full Time | Monday to Friday
- Bolton Clarke has been selected as an Employer of Choice in 2023 and 2024

We’re currently looking for a permanent full time Care Coordinator to join our Home and Community Care team based in **Parramatta.**

**About Us**
Bolton Clarke is Australia’s largest independent, not-for-profit aged care provider shaping the future of positive ageing. With RSL Queensland and the Royal District Nursing Service at the heart of our DNA, we have been caring for Australians since 1885.

Today, our exceptional teams support more than 130,000 people to live independently at home and across our 43 retirement living communities and 88 residential aged care homes. Everything we do is dedicated to enabling, celebrating and supporting older Australians to live and age positively.

**Key Responsibilities of a Care Coordinator**:

- Responding to client requests and arranging at home care support and services on their behalf
- Receiving calls from our Customer Service Centre and providing support in a timely manner. All calls in NSW come through our Parramatta site.
- Developing and maintaining relationships with clients and/or their carers to ensure their home care needs are being provided in a timely and quality manner
- Developing and maintaining relationships with service providers to ensure service coordination and all relevant client information is obtained accurately
- Maintaining accurate documentation and updating in any changes in our client management system

**Why should you join Bolton Clarke?**
- $15,900 Salary packaging + $2,650 meal and entertainment allowance
- Career progression and development opportunities
- A very supportive, flexible, and positive team culture
- Employee Assistance Program
- Reimbursement of $0.88per/km you travel when using your own vehicle
- Health Insurance discounts with Medibank
- Gym and Wellbeing benefits
- Employee referral program - earn $$ for referring your friends and family
- Free Flu Vaccinations
- Discount on selected car dealerships
- Travel and Flight benefits

**What do we need from you?**
- Certificate IV Community Services or equivalent demonstrated experience in a similar role.
- Strong understanding and knowledge of the needs of the clients from various funding programs (e.g. Home Care Packages, Commonwealth Home Support Programme)
- Excellent computer skills with demonstrated experience in MS Office
- Demonstrated commitment and experience in providing high quality customer service with excellent communication skills (written and verbal)
- Excellent organisational and time management skills and ability to work within limited timeframes
- Police Check (Valid within the last 3 years)
- Current flu vaccinations (or willingness to obtain)
- Evidence of COVID-19 vaccinations

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