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Parts Interpreter

2 weeks ago

Toowoomba, Australia Cummins Inc. Full time

**DESCRIPTION**

**In this role, you will make an impact in the following ways**:

- Act as the first contact for customers, addressing their needs and issues promptly
- Parts interpretation and the provision of required parts
- Processing and receiving orders and quotes in a timely manner
- Advise on part suitability and talk customers through the best solution for the job
- Carries out customer parts counter duties including receiving parts calls, greeting, and assisting walk-in customers, completing and processing paperwork and handling check, and credit card transactions
- Organise and manage daily freight delivery
- Note: this role has an on-call roster and some overtime as required_

**RESPONSIBILITIES**

**Critical Competencies**:

- **Optimizes work processes** - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
- **Warehouse Inventory Control** - Manages physical inventory utilizing inventory control methodologies to maintain inventory and meet customer expectations.
- **Customer Support** - Demonstrates how proactive customer support interactions are required at each phase of the order life cycle to ensure customer satisfaction; describes how customer support and the order life cycle are interconnected to ensure an overall positive customer experience.
- **Order Life Cycle Systems** **Knowledge** - Demonstrates the steps within each system screen to process customer orders, order modifications and respond to customer queries to ensure accurate and timely order processing and query resolution.
- **Order Processing** - Demonstrates the steps necessary to manage the processing of customer orders through order receipt, exception identification and resolution to ensure orders are fulfilled to customer requirements
- **Values differences** - Recognizing the value that different perspectives and cultures bring to an organization.Requires some work experience or intermediate level knowledge obtained through education, training or on-the-job experience.

**QUALIFICATIONS**

**To be successful in this role you will need the following**:

- Parts interpreter experience in an Automotive or similar type industry
- Customer service and effective communication
- Engine knowledge is an advantage
- Ability to learn new software and processes
- High attention to detail with the ability to prioritise and troubleshot complex tasks
- Forklift ticket would be highly desirable
- Valid car drivers license is required

**Job** Logistics

**Organization** Cummins Inc.

**Role Category** On-site

**Job Type** Shop

**ReqID** 2410872

**Relocation Package** No