Administration/reception

**Reception and Administration**

You’ll be working from our reception desks in our front-of-house administration team. Working in this
role you’ll be exposed to the range of issues, challenges and opportunities our clients present which will
well presented and that other departments such as rental, sales and management have any administrative needs met.

**Internal Communications**
In this role, you’ll be at the centre of a lot of communication, from staff to clients, from clients to staff,
you’ll become an expert in using our internal communications system to ensure messages are passed
on and acted upon, assisting us to maintain a high standard of customer service.

**Property Management Team**
What’ll be exciting about this role is that you’ll be exposed first hand to all that our business does. You
receipt payments, update property listings, provide rental lists to prospective tenants and assist with
general enquiries.

**Sales Team**
You’ll get to know our Sales Team and their processes, you’ll assist by uploading and completing sales
files, managing brochures and resources, alterations to listings, enquiries (walk-in/phone/online), settlements and database/contact management. Your customer service and internal communication will
combine to create sales opportunities.

**Other Duties & Tying It All Together**
In this role and in a team like ours, there will always be opportunities to grow and take on new challenges; there will also always be bins that need taking out, meeting rooms that need a tidy up and a list of tasks to ensure we’re providing a great service to our clients. Joining our administrative team, you’ll be ready to roll up your sleeves and get it done.

**What important skills/qualifications do you require?**:

- People skills, it’s not a qualification but it should be.
- Organisational and time management skills.
- Customer service, you’ll constantly set a high standard for internal and external customer service.
- Teamwork, you’ll be working hard to help everyone in our business.
- Attention to detail, it’s vital in this role.
- Initiative, it’s what’ll make you great at your job

**About us**:
***Founded in 2010, the REIV award winning O’Brien Real Estate is well-known for top producing local agents backed by a strong network of motivated professionals driven to succeed. O’Brien Real Estate prides itself on offering the finest in customer service.

We consistently utilise the best Real Estate trainers to improve our skills which in turn delivers great results. Our directors are consistently involved with day to day business, providing support and guidance.

From one single office with a handful of staff, we have actively grown the business in a relatively short period of time, to be one of Victoria’s most forward-thinking and progressive real estate networks.

With a holistic approach to what we do, every OBrien Real Estate team member is encouraged and supported to lead a balanced lifestyle as well as being given opportunities to give back to the community.