IT Support Technician

TechLink IT Solutions, the IT arm of TechLink Solutions Group, is a well-established Managed Service Provider (MSP) based on the Gold Coast with a significant and growing client base Australia-wide. At TechLink, we're all about creating good relationships, both with our clients and within our business. We are invested in our team growing _with_ the business and furthering their skillset and knowledge.

Our expertise is within a wide array of business technology solutions - from cloud services, business-grade internet and phone systems, web and digital development to helpdesk support services and beyond, we are a one stop shop for business IT needs.

As TechLink continues to grow and expand, there are great opportunities for internal career advancement, and **we are seeking a keen, customer-centric IT Support Technician to join our team.**

We take pride in fostering a strong team culture, offering internal support for technical escalations and development, as well as Friday afternoon hangouts by the pool table or a fun night at Top Golf.

So, if you're passionate about technology and eager to grow with the business, we want to hear from you

**About the role**

In this position you will be responsible for providing:

- Level 1/2 technical support both on-site and remotely.
- Assistance in escalating technical issues for the Level 1 Technical Service Team.
- Assistance with setting up, installing, and onboarding new and existing projects for our clients.
- Documenting solutions, environments, and processes for our clients.
- Travel will be required from time to time

**Required skills**:

- Experience with Windows Server and Active Directory
- Experience with Office/Microsoft 365 Administration
- Including SharePoint management, Security planning and management, and Teams Phone System
- Experience with Microsoft Azure
- Experience with Remote Desktop Applications
- Experience with LAN/WAN networking

**Skills desired (but not essential)**:

- Experience Deploying Windows Server and Windows Server Technologies
- Experience with Virtualisation Technologies
- Experience with more advanced networking (802.1q, 802.1x, dynamic routing etc)
- Experience with firewalls (creating/editing rulebases, remote access and site to site VPNs)
- Experience with IP Telephony
- Experience with desktop presentation - Microsoft RDS

**Who we are looking for**:

- Friendly and customer-centric personality
- A reliable problem solver with attention to detail and accuracy
- Mature approach to work
- Positive attitude towards embracing new challenges and professional development
- Strong organisational skills
- Excellent communication skills (written and verbal)
- Valid QLD Driver’s License
- Minimum 3-5 years’ experience working in a similar role
- Previous MSP experience considered a serious advantage
- Someone who wants to be invested and grow with the business

**What we will offer you**:

- A competitive salary
- Varied and interesting work
- A supportive team orientated culture
- Access to leading industry platforms and tools
- Ongoing training and exposure to new technologies
- A great office environment, good coffee, and snacks
- We can also be flexible in our working hours to ensure that we secure to right person.

Employer questions
- What are you most passionate about in ICT?
- How many years' experience do you have as an Information Technology Support Technician?
- Have you completed a qualification in ICT?
- How much notice are you required to give your current employer?

To be eligible for this position you must be an Australian Citizen, Permanent Resident or have full working rights.

**Salary**: $65,000.00 - $80,000.00 per year

Schedule:

- 8 hour shift

**Experience**:

- IT Support: 4 years (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person