Regional Service Desk

1 week ago

Sydney Kingsford Smith Airport, Australia Menzies Aviation Full time

**Overview**

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 290 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

**Role Purpose**

In this full-time role, you will be responsible for providing high-quality IT support and troubleshooting to our employees across the region

**What you will be doing**
- Respond to and resolve IT-related enquiries and incidents in a timely and efficient manner
- Provide first-line support for a range of hardware, software and network issues
- Diagnose and troubleshoot technical problems, identifying root causes and implementing solutions
- Maintain clear and accurate documentation of all support activities
- Escalate complex issues to the appropriate technical specialists
- Assist with the deployment and configuration of new IT equipment and systems

Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information.

**Safety, Security, WellBeing and Compliance**:
You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Please see the attached job description for further details on safety, security, wellbeing & compliance.

**What we are looking for**
- Hands-on Meraki SD-WAN and Cloud Managed Security network technologies to implement and troubleshoot.
- Experienced with Airport based LAN connectivity infrastructure.
- Good knowledge of VLAN technologies in a multi-vendor environment.
- In-depth technical skills to support VOIP systems spanning multiple countries
- Deep understanding of Wi-Fi protocols/ security encryption to install, support and troubleshoot Wireless communication environments.
- Working knowledge of Azure, Google and Amazon cloud SAAS products

**Diversity**

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

**Application Instructions

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