Client Services Manager Part Time

6 days ago

Clyde North, Australia For Purpose Aged Care Full time

**For Purpose Aged Care** presents an exciting opportunity to shape the service delivery of Aged Care into the future during a period of significant change.

A friendly, focused and driven team, we look to bring on staff with the right attitudes and values to provide the best **CARE** for our residents:
**C**ollaboration

**A**ccountability

**R**espect

**E**mpathy

**About the Role**:
We are currently seeking an experienced **Client Services Manag**e**r** to assist in establishing and developing our state-of-the-art aged care residence based in Clyde North. This is a Part Time 0930-1500 (25 hours) role.

This role is the first touch point for residents and their families to be introduced to residential care and therefore requires exceptional customer service with a sensitive, consumer orientated approach.

The main purpose of this role is to manage the admissions and waitlist for the residences and to manage the facilitation of tours across the residences. This role is to assist residents and their representatives with the process of admission to residential care therefore a sensitive consumer orientated approach is essential.

This role may also be expected to visit and assess potential residents within their home or at hospital, to determine their suitability for admission.

Some of the tasks our Client Services Manager may undertake include (but are not limited to):

- Ensuring that rooms across all residences maintain satisfactory occupancy.
- Liaise with key stakeholders (hospitals, ACAP, social workers, medical practices and age care placement agencies) to assist in maximising bed occupancy,
- Organise and schedule appointments with potential clients to showcase any of the requested residences in the organisation
- Facilitate and organise admission paperwork and ensure Assessment is current
- Provide a smooth transition of admission process into the residence.

**About You**:

- Excellent customer service delivery
- Knowledge of financial requirements for admissions into an aged care facility
- Ability to develop and maintain professional relationships with relevant agencies and internal and external stakeholders
- Ability to delegate and prioritise tasks and be results orientated
- Demonstrated experience in the coordination and delivery of administrative services in a health, community or residential aged care setting.
- Meticulous attention to detail and accuracy.
- Current driving license

**Benefits available include**:
- Tax savings of up to $15,900 per year with Salary Packaging (Go Salary)
- Exclusive staff discounts with JB Hi-Fi, Endota Spa and more
- CommBank Workplace banking
- State of the art technology to help staff work smarter
- Staff room facilities
- Onsite Parking
- Salary sacrificing options with superannuation
- Novated Leasing through Enlist
- HESTA benefits for members
- Access EAP - a voluntary, confidential and free counselling service

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