Community Services Consultant

16 hours ago

Glebe, Australia The Benevolent Society Full time

**10 month full time** position based at our **National Office in Glebe**:

- $73k - $78k + Salary Packaging
- Flexible Friendly organisation, WFH & part time options available

**About the role**

As our Community Services Consultant, you will be the first point of contact for all current and potential clients of The Benevolent Society including our older clients, people with disability, and children and families. You will be apart of our Support Centre which assess and directs incoming calls to our organisation to help connect clients to much needed services.

Being the voice of our organisation, we are looking for a compassionate person with a genuine desire to help others who can turn a challenging interaction with a confused or frustrated caller into a great experience where the client instantly feels heard and understood.

**Duties**
- Assess client eligibility and suitability for our services
- Identify risks and vulnerabilities and connect caller to internal and external specialist teams based on their needs
- Assist callers in navigating Government funding systems (NDIS, My Aged Care)
- Conduct referral/intake support all while providing a calming and informative customer experience

**Skills & Experience**
- Certificate III or IV or a Diploma In aged care, community care, disability services, community services or related area such as psychology/counselling/mental health or social work will be highly advantageous
- Excellent communication skills (verbal and written)
- Knowledge of the sector and Australian Government funding bodies (NDIS, My Aged Care, child & family services) will be an advantage
- Demonstrated experience working in health or community services and call centers is preferable
- High level of emotional regulation and agility, compassion and a commitment to diversity and inclusion
- Technologically savvy with the ability to navigate across multiple computer systems, and multitask effectively in high stress situations

**Our benefits**

We support people to live their best life. That includes you, our employee. A best life is a deeply personal. It can change as life changes. Here are a few things you might be interested in:

- ** Salary Benefits -** In addition to your salary you can package up to $15,900 pa pre tax and benefit from a $2,650 meals and entertainment card + discount program and package vehicles
- ** Work/Life Balance - **Flexible work arrangements + laptop & phone provided to work remotely + 1 accrued day off a month for full time employees
- ** Recognition and Reward - **Length of Service rewards + long service leave after 5 years
- ** Wellness
- **Fitness passport + option to purchase additional leave
- ** Professional development
- **Ongoing learning, training and career progression opportunities

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