Community Services Consultant

7 days ago

Glebe, Australia The Benevolent Society Full time

**Full time role based in Glebe**:

- ** $74k - $79k inclusive of Super + Salary Packaging**:

- ** Flexible Friendly organisation, hybrid work options available**

The Benevolent Society works in partnership with the Commonwealth Department of Social Services, to deliver the National Disability Gateway Services. The Disability Gateway will assist people with a disability, their family, friends and carers, to locate and access relevant services and information across Australia based on their support needs.

As our Community Services Consultant you will join our team as a c**entral point of contact** and **entry point for client referrals** to disability information, services and programs. You will **assess** client's eligibility for services, **identify** risks and vulnerabilities and **connect** clients to services and information.

**Duties**
- Respond quickly and effectively to client enquiries in line with the Support Centre Customer Experience Vision and Quality Framework
- Maintain a strong working knowledge of The Benevolent Society’s services, funding mechanisms including basic eligibility requirements, assessment processes, key contacts and sources of consumer information.
- Use human-centered and strengths-based techniques to build relationships with clients and provide accurate and timely advice, information and referrals to external support services and referral agencies in an effortless way
- Follow up referral outcomes and support received by consumers to ensure consumer needs are met and excellent customer service provided

**Our Benefits**

We support people to live their best life. That includes you, our employee. A ‘best life’ is unique to everyone and can change as life changes. Here are a few things you might be interested in:

- **Salary Benefits -**You can package up to $15,900 pa of you pre-tax salary to pay for everyday expenses before income tax is calculated, meaning you take home _even more pay_
- **Motor Vehicle Packaging Options - **to suit your lifestyle.
- **Work/Life Balance - **Flexible work arrangements including hybrid home/office work arrangements, 1 accrued day off a month for full time employees (_that means an extra 12days off/year)._
- ** Recognition and Reward - **Sector competitive remuneration, various recognition programs and access to long service leave after 5 years
- **Wellness -**Fitness passport + Employee Assistance Program + opportunity to purchase additional leave.
- **Professional development - **We tailor career development opportunities to all employees and volunteers for career enrichment, fulfilment, and growth

**Skills & Experience**

**We want you to be successful in your new role This means you’ll have the following**:

- Certificate III or IV or a Diploma In aged care, community care, disability services, community services or related area such as psychology/counselling/mental health or social work will be highly advantageous
- Excellent communication skills (verbal and written)
- Knowledge of the sector and Australian Government funding bodies (NDIS, My Aged Care, child & family services) will be an advantage
- Demonstrated experience working in health or community services and call centres is preferable
- High level of emotional regulation and agility, compassion and a commitment to diversity and inclusion
- Technologically savvy with the ability to navigate across multiple computer systems, and multitask effectively in high stress situations

**APPLY ONLINE TODAY**

Call Aimee on 0481395745 for a friendly, confidential discussion

  • Community Services Consultant

    3 days ago

    Glebe, Australia The Benevolent Society Full time

    **Full time position based at our National Office in Glebe**: - **$74k - $79k inclusive of Super + Salary Packaging**: - **Flexible Friendly organisation, WFH & part time options available** **About the role** As our Community Services Consultant you will join our team as a c**entral point of contact** and **entry point for client referrals** to...

  • Community Services Consultant

    3 days ago

    Glebe, Australia The Benevolent Society Full time

    **Full time position based at our National Office in Glebe**: - ** $74k - $79k inclusive of Super + Salary Packaging**: - ** Flexible Friendly organisation, Hybrid work options available** **About the role** As our Community Services Consultant, you will be the **first point of contact** for all current and potential clients of The Benevolent Society...

  • Community Services Consultant

    2 days ago

    Glebe, Australia The Benevolent Society Full time

    **Full time position based at our National Office in Glebe**: - **$74k - $79k inclusive of Super + Salary Packaging**: - **Flexible Friendly organisation, WFH & part time options available** **About the role** As our Community Services Consultant, you will be the first point of contact for all current and potential clients of The Benevolent Society...

  • Community Services Consultant

    2 weeks ago

    Glebe, Australia The Benevolent Society Full time

    **Full time role based in Glebe**: - ** $74k - $79k inclusive of Super + Salary Packaging**: - ** Flexible Friendly organisation, hybrid work options available** The Benevolent Society works in partnership with the Commonwealth Department of Social Services, to deliver the National Disability Gateway Services. The Disability Gateway will assist people...

  • Community Services Consultant

    3 days ago

    Glebe, Australia The Benevolent Society Full time

    **Part-time position based at our National Office in Glebe**: - ** $79k - $84k Pro-Rata Inclusive of Super + Salary Packaging**: - **Flexible Friendly organisation, Hybrid work options available** **About the role** As our Community Services Consultant, you will be the **first point of contact** for all current and potential clients of The Benevolent...

  • Community Services Consultant

    7 days ago

    Glebe, Australia The Benevolent Society Full time

    **Full-Time position (5 days -9:30am-6pm)**: - ** $76K-82K+ Super + Salary packaging**: - ** Flexible Friendly organisation, Hybrid work options available** **Our Organisation** The Benevolent Society’s vision is to build a just society where all Australians can live their best life. For more than 200 years we have supported people at the margins of...

  • Disability Support Worker

    2 weeks ago

    Glebe, Australia Elevate Community Services Full time

    Disability Support Worker Company: Elevate Community Services Position Type: Full-time/Part-time/Casual About Elevate Community Services: Elevate Community Services is a leading organization committed to providing high-quality support services for individuals with disabilities. Our mission is to empower and enhance the lives of those we serve by promoting...

  • Community Support Worker

    7 days ago

    Glebe, Australia Sunnyfield Full time

    About Sunnyfield Sunnyfield is an industry-leading not-for-profit organisation with 1500 employees delivering over 2000 support services daily. For over 70 years, we have been supporting people with disability of all ages to be active, inclusive participants in their communities through innovative programs and person-centred active support plans. Our staff...

  • Customer Service Representative

    1 week ago

    Glebe, Australia The Automotive Group Full time

    **Glebe location**: - **$28.08 per/h + comm.**: - **Gtd 15hrs per week (8.00am - 11.00am)**: - **Monday to Friday (mornings only).**: - **Full training provided - no exp. necessary.** TAG has proudly been the industry leader in our successful On Site Customer Service & Sales Program for over 25 years. We are looking for someone who can transform their...

  • Customer Service Representative

    3 days ago

    Glebe, Australia The Automotive Group Full time

    **FREE PARKING ONSITE!**: - **Glebe NSW location**: - **$32.25 per/h + comm.**: - **Gtd 20hrs per week (8.00am to 11.00am)**: - **Monday to Friday (mornings only).**: - **Full training provided - no exp. necessary.** TAG has proudly been the industry leader in our successful On Site Customer Service & Sales Program for over 25 years. We are looking for...