Services Delivery Manager

2 days ago

Batemans Bay, Australia Bloom HR Full time

**The Organisation**

SEARMS is a registered Aboriginal Community Housing provider with offices in Batemans Bay and Canberra. They have served the Aboriginal communities in regional NSW since 2003 and more recently in Canberra.

SEARMS is in the midst of exceptional growth. They currently manage 500 properties, operate a property maintenance crew and oversee the development of new properties to add to their portfolio.

To thrive in this environment you must be passionate and compassionate. You must demonstrate resilience and commitment to the purpose and vision of the organisation.

**This Role**

This position is open to Aboriginal and Torres Strait Islander people only.

We are seeking a highly skilled and culturally competent Service Delivery Manager to oversee the management of Aboriginal Housing in Batemans Bay. The role reports to the Chief Services Officer and leads a team of 2 Team Leaders, 2 Housing Officers and a cohort of Cadets working and training towards their Cert IV in Community Housing.

**Responsibilities**
- Oversee the accurate and timely management of housing services and community engagement.
- Provide coaching, support and supervision to the tenancy team
- Manage team performance, recruitment, training, induction and wellbeing
- Collaborate with internal and external stakeholders and ensure KPI's are met
- Address escalated complaints and resolve housing disputes and conflicts
- Ensure the culturally safe delivery of tenancy and community engagement practices.
- Ensure compliance with the Residential Tenancy Act and other regulatory requirements governing housing operations.

**Selection criteria**
- Cert IV in Social Housing and/or or other relevant tertiary qualification or equivalent experience OR a 4 year degree with mínimal experience.
- An awareness of, or the ability to gain knowledge of the regulatory and compliance frameworks that SEARMS works within, particularly the Residential Tenancies Act and the NSW Civil and Administrative Tribunal.
- Demonstrated good standard of written and oral communication skills
- Demonstrated skill resolving conflict and disputes in a similar environment
- Demonstrated ability to produce quality work with strong attention to detail within defined deadlines
- In depth knowledge of Aboriginal culture, cultural safe communication
- Effective time management and organisational skills
- Commitment to the safety, wellbeing and continuous improvement of a team.

Please refer to the position description which provides full detail on the essential and desirable criteria for this role.
- Working with children check
- Police clearance to work with vulnerable members of the community
- Covid-19 vaccination
- Driver's license
- Proof of Aboriginality

SEARMS offers a rewarding career in a growing and developing organisation where you have the opportunity to deliver community outcomes. As a registered charity, employees enjoy salary packaging benefits that reduce your tax and increase your take home pay.

  • Services Delivery Manager

    7 days ago

    Batemans Bay, Australia Bloom HR Full time

    **The Organisation** SEARMS is a registered Aboriginal Community Housing provider with offices in Batemans Bay and Canberra. They have served the Aboriginal communities in regional NSW since 2003 and more recently in Canberra. SEARMS is in the midst of exceptional growth. They currently manage 500 properties, operate a property maintenance crew and oversee...

  • Delivery Driver

    7 days ago

    Batemans Bay, Australia Australia's Oyster Coast Full time

    **Description**: Please note that HR and forklift licences are required for this role. At Australia’s Oyster Coast, we believe oysters are the unsung heroes of the sea. With phenomenal health benefits, positive impacts on the environment, and quite simply, a fine food shared between friends - we’re committed to continually improving our farm to fork...

  • Support Services Manager

    2 days ago

    Batemans Bay, Australia Bloom HR Full time

    **The Organisation** SEARMS is a registered Aboriginal Community Housing provider with offices in Batemans Bay and Canberra. They have served the Aboriginal communities in regional NSW since 2003 and more recently in Canberra. SEARMS is in the midst of exceptional growth. They currently manage 500 properties, operate a property maintenance crew and oversee...

  • Assistant Manager

    2 days ago

    Batemans Bay, Australia NRMA Motoring & Services Full time

    **Take a career road trip with us!** NRMA Parks and Resorts is an industry leader in the Holiday Park industry, offering a wide range of services and currently either owning or managing 49 parks throughout Australia. This is a unique and newly created opportunity for a highly motivated and enthusiastic individual to join our team as an Assistant Manager of...

  • Team Leader

    2 weeks ago

    Batemans Bay, Australia The Disability Trust Full time

    **_Take the next step in your career!_** **The Opportunity** We are seeking a highly motivated individual ready to step up into a Full Time Team Leader position within the Client Services in Batemans Bay. As the Team Leader, you will work with clients and their families across the Eurobodalla LGA to facilitate their access to individualised supports and...

  • Customer Service Manager

    2 days ago

    Batemans Bay, Australia Elgas Limited Full time

    Elgas Limited **Customer Service Manager** Batemans Bay (NSW), Australia | req23250 To lead a successful team in marketing LPG to a satisfied and growing customer base in the most profitable, efficient and safe manner. **What you will enjoy doing** - You shall be responsible to achieve budgeted sales, service charges, customer growth targets -...

  • Store Manager

    2 weeks ago

    Byron Bay, Australia Store Manager Full time

    **About the business** Santos Organics has been operating since 1978 and is an innovative Environmental Not-for-Profit social enterprise that uses clean food and natural products to fund environmental and social health initiatives through ongoing grants and donations. **Role Summary**: The overall responsibility of this position is to manage all aspects of...

  • Store Manager

    2 weeks ago

    Byron Bay, Australia Store Manager Full time

    **About the business** Santos Organics has been operating since 1978 and is an innovative Environmental Not-for-Profit social enterprise that uses clean food and natural products to fund environmental and social health initiatives through ongoing grants and donations. **About the role** We are looking for a motivated and committed Store Manager to lead...

  • Aged and Home Care Worker

    7 days ago

    Batemans Bay, Australia Kirinari Community Services Full time

    **Benefits**: - ** Access to generous salary packaging as well as meal and entertainment** **allowances (FT/PT)**: - ** A rewarding career with ability to give back to our community in a growing** **service sector**: - ** Hands-on buddy shifts and induction training**: - ** Annual Leave up to 5 weeks (FT/PT)**: - ** Strong focus on employee health and...

  • Client Relations Manager

    2 days ago

    Batemans Bay, New South Wales, Australia Thefold Full time

    OverviewClient Relations Manager – Home Care - Batemans Bay, New South Wales, AustraliaDementia and Aged Care Services (DACS) is a well-established provider of Community Care Services in New South Wales, committed to offering personalised care solutions that enhance the quality of life for our clients and their families. We aim to empower clients to remain...