
Customer Service
3 days ago
Inbound sales and service environment (B2B)
- Customer service type role, Northern Beaches state of the art offices & plant
- Approx. $70k base + Bonus + Super + onsite parking
**Client**:
Australian Engineering business that designs and manufactures small to medium electromechanical special-purpose machinery for a number of industries. An Australian-owned company located on the Northern Beaches - Brookvale, they are proud to combine 4 decades of engineering excellence and sophisticated product development.
**NOTE - **Full training will be provided however similar experience from a Manufacturing, Production, or Call Centre background will be favoured.
**Key Responsibilities**
- Work in a team of 10 Customer Service & Sales professionals
- Offer over-the-phone Fault Diagnosis on products (full training given)
- Spare part quotations / phone diagnosis
- Help clients resolve issues
- Liaising with field Engineers, arranging for them to attend clients sites for installation and product maintenance
- Positive “can do” attitude
- Excellent communication skills, written & verbal
- Ability to solve a solution to a problem type of mindset
- High attention to detail
- Ability to work autonomously as required but also have a cohesive attitude towards the team
Whilst previous customer service & sales experience in a technical environment would be valued, we would also like to hear from those with transferrable relevant skills e.g. warehouse and logistics professionals wishing to move into a full-time office environment. It may also suit those who come from a QA or warranty technical background.
NDR is a leading recruitment specialist in the Australian and Asia Pac market. We offer a full range of permanent, contract, and consultancy recruitment solutions to a number of Australia's and Asia Pac's leading engineering companies.
**_Your People For Tomorrow. Right First Time._**
**_ _**
**_#manufacturing #operations_
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