Workforce Planning Scheduler

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

Join our diverse team in Sydney, Newcastle or Parramatta as a Workforce Optimisation Scheduler, where your work helps make a meaningful difference in people’s lives every day. Take pride in knowing your skills and effort directly contribute to a greater purpose.

The purpose of this role is to coordinate effective planning and schedules that support operational teams to deliver on their objectives. This administrative role is responsible for liaising with key stakeholders to understand planning and operational requirements, and to plan, coordinate and provide effective schedules for team routines, training and events.

To be successful in this role, you will be passionate about enabling exceptional customer service and making both our staff and customer’s journey a simple and positive experience.

This will be a full time, 12-month secondment/max term contract position based in the Sydney, Newcastle or Parramatta office, with flexibility to work from home up to 3 days once fully trained.

YOUR RESPONSIBILITIES
- Coordinate planning for team routines, training sessions, and events, ensuring mínimal disruption to service delivery
- Monitor and adjust schedules proactively to respond to changing business demands, leave requests, and unforeseen absences
- Support continuous improvement initiatives by identifying scheduling inefficiencies and recommending process enhancements
- Maintain accurate records and documentation related to scheduling, attendance, and workforce planning activities
- Contribute to a positive staff experience by providing clear, fair, and well-communicated schedules
- Support initiatives that improve the customer journey, including timely coordination of training and development activities
- Proactively engage with key stakeholders on a regular basis highlighting areas for improvement

ABOUT YOU
- Proven commitment to delivering exceptional customer service
- Strong background in administration or planning
- Strong interpersonal, verbal and written communication skills with the ability to advise and influence a wide range of stakeholders
- High attention to detail and a methodical approach to task management
- Demonstrates critical thinking in everyday tasks and decision making
- Works independently and remains flexible in response to changing needs
- Positive, can-do attitude with the ability to hit ground running from day one

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super