Customer Contact Consultant

4 days ago

Newcastle, Australia Greater Bank Full time

**About the role**

As a **Customer Contact Consultant** in our Service Team at Cameron Park, you will play a proactive role in supporting our customers in achieving their financial goals. You will act as the initial point of contact for both internal and external customer enquiries, ensuring efficient and effective management of calls pertaining to Greater Bank's products and services. This varied role will ensure you are constantly learning within a supported and flexible team environment, with no workday the same.

We have** 1 x fulltime permanent **and **2 x fulltime 12-month fixed-term** positions working within the span of hours between 8am and 6pm Monday to Friday and a 4-hour shift on alternate Saturdays between the hours of 8am to 1pm.

**What are we looking for?**
- Experience within a customer service-based position providing high levels of service
- An intuitive mindset that will enable you to investigate customers’ true needs and promote products and services based on those requirements
- The ability to quickly learn and understand detailed information relative to Greater Bank’s products and services, which will enable you to explain this to our customers’ needs and provide key features and benefits
- The ability to build rapport quickly with Greater Bank’s customers, ensuring we promote and maintain long-lasting relationships
- Exceptional phone manner with strong verbal and written communication skills
- Demonstrated problem-solving and dispute-resolution skills
- A strong team-focused work ethic with the ability to achieve individual and group objectives
- A keen interest in developing a career within the financial services industry
- Where an individual cannot satisfy the experience requirements, you will need to demonstrate that you have already commenced or completed relevant qualifications.

**About us**

We’re Greater Bank, part of NGM Group, and we’ve been helping the people of NSW and South East QLD with their banking needs for generations. Everything we do is driven by the goal of making a real difference to the communities we serve. We strive to do better, to keep surprising our customers with how good 100% customer-owned banking can be.

**What can you expect from us?**

As part of the NGM Group, employees can take advantage of the following work perks:
**Health and wellbeing**; Fitness passport, corporate health insurance and annual flu vaccination.

**Lifestyle and giving back; **Hotel discounts, 14 weeks paid parental leave, two community volunteers days and three recreational leave days per year.

**Professional advancement;** Flexible work arrangements, recognition programs and employee referral program.

  • Customer Contact Consultant

    1 week ago

    Newcastle, Australia Greater Bank Full time

    **About the role** Join our Newcastle Permanent contact centre and unleash your customer service skills! Full-time positions available at our Newcastle contact centre. Our **Customer Contact Consultants **provide outstanding customer service to our customers, you will act as the initial point of contact or both internal and external customer enquiries,...

  • Contact Centre Banking Consultant

    10 hours ago

    Newcastle, Australia Commonwealth Bank Full time

    We’re on the lookout for Full-time and Part-time Customer Care Specialists who genuinely care about having real, meaningful conversations with our customers; and who want to grow their career with us in our offices in Newcastle. At CommBank, we believe in rewarding your development and performance. **Do work that matters** We like to say that the Direct...

  • Customer Care Specialist

    4 days ago

    Newcastle, Australia NSW Government -Department of Customer Service Full time

    **Customer Care Specialist** **Join the Service NSW team of talented, passionate people** **Customer Care Specialist** **Talent Pool** **Full-time 35 hours per week** **Location Contact Centres -Newcastle, Maitland, Gosford, Lithgow, Parramatta** **SNSW Grade 5** **Renumeration** - Package includes salary starting at $81,475 base plus superannuation and...

  • Customer Support Officers

    4 days ago

    Newcastle, Australia Alexander Appointments Full time

    $32.16 per hour + Super | 35hours per week, 7am-7pm Monday to Friday Rotating Ro - NSW State Government | Newcastle Location - ASAP Start | Estimated 3-month temp assignment, potential to extend - **$32.16 per hour + Super | 35hours per week, 7am-7pm Monday to Friday Rotating Rosters**: - **NSW State Government | Newcastle Location**: - **ASAP Start |...

  • Customer Care Consultant

    1 week ago

    Newcastle, Australia nib health funds Full time

    Let's talk about who we are - The nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value. nib is a trusted health partner, helping members and travellers make more informed healthcare decisions, transact with healthcare...

  • Customer Service Consultant

    7 days ago

    Newcastle, Australia Medibank Private Limited Full time

    Overview Select how often (in days) to receive an alert: It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us. We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of...

  • Manager, Contact Centre

    10 hours ago

    Newcastle, Australia SS&C Full time

    SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare...

  • Customer Solutions Consultant

    2 weeks ago

    Newcastle, Australia Red Energy Full time

    **Customer Solutions Manager** Pride yourself on your excellent customer service experience? Want to learn and develop your skills in the energy industry? Want to be a part of a 100% Australian Owned company and work from the comfort of home? Red Energy is hiring in the Hunter region and looking for you! **THE ROLE** Feel secure in a permanent ongoing...

  • Customer Service Consultant

    4 hours ago

    Newcastle, New South Wales, Australia Rentokil Initial Full time $50,000 - $80,000 per year

    We have an excellent opportunity for a Customer Service Consultant to join our team based in Newcastle on a permanent  full-time basis.In this role, you will be an important member of the Customer Service team reporting directly to the Customer Service Manager where you will provide phone and email customer service, sales and support.The core...

  • Sales and Customer Service Consultant

    4 weeks ago

    Newcastle-Maitland, Australia Bendigo Advertiser Full time

    Join to apply for the Sales and Customer Service Consultant role at Bendigo Advertiser2 days ago Be among the first 25 applicantsJoin to apply for the Sales and Customer Service Consultant role at Bendigo AdvertiserYou're only human.It's a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest...