Customer Contact Consultant

2 weeks ago

Newcastle, Australia Greater Bank Full time

**About the role**

As a **Customer Contact Consultant** in our Service Team at Cameron Park, you will play a proactive role in supporting our customers in achieving their financial goals. You will act as the initial point of contact for both internal and external customer enquiries, ensuring efficient and effective management of calls pertaining to Greater Bank's products and services. This varied role will ensure you are constantly learning within a supported and flexible team environment, with no workday the same.

We have** 1 x fulltime permanent **and **2 x fulltime 12-month fixed-term** positions working within the span of hours between 8am and 6pm Monday to Friday and a 4-hour shift on alternate Saturdays between the hours of 8am to 1pm.

**What are we looking for?**
- Experience within a customer service-based position providing high levels of service
- An intuitive mindset that will enable you to investigate customers’ true needs and promote products and services based on those requirements
- The ability to quickly learn and understand detailed information relative to Greater Bank’s products and services, which will enable you to explain this to our customers’ needs and provide key features and benefits
- The ability to build rapport quickly with Greater Bank’s customers, ensuring we promote and maintain long-lasting relationships
- Exceptional phone manner with strong verbal and written communication skills
- Demonstrated problem-solving and dispute-resolution skills
- A strong team-focused work ethic with the ability to achieve individual and group objectives
- A keen interest in developing a career within the financial services industry
- Where an individual cannot satisfy the experience requirements, you will need to demonstrate that you have already commenced or completed relevant qualifications.

**About us**

We’re Greater Bank, part of NGM Group, and we’ve been helping the people of NSW and South East QLD with their banking needs for generations. Everything we do is driven by the goal of making a real difference to the communities we serve. We strive to do better, to keep surprising our customers with how good 100% customer-owned banking can be.

**What can you expect from us?**

As part of the NGM Group, employees can take advantage of the following work perks:
**Health and wellbeing**; Fitness passport, corporate health insurance and annual flu vaccination.

**Lifestyle and giving back; **Hotel discounts, 14 weeks paid parental leave, two community volunteers days and three recreational leave days per year.

**Professional advancement;** Flexible work arrangements, recognition programs and employee referral program.

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