Customer Advisor, Leave

Customer Advisor, Leave & Relief - Banking
- Job number: 801476
- Primary position location: QLD- Brisbane South & Gold Coast
- Category: Banking & Financial Services
- Category: Retail/Consumer
- Work type: Permanent Part time
- Closing at: Jun 24 2025 - 23:55 AEST

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**Customer Advisor, Leave and Relief - Robina, QLD**

Our people are customer obsessed, we put customers at the centre of everything we do to understand their evolving needs and challenges.

Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career.

**It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on you.**
- We are empowered to make a positive difference in for customers and communities
- Everyone is given the opportunity to learn, grow and achieve
- When you’re ready for a bigger challenge, you’ll get the tools and support to succeed
- We set bold ambitions and clear expectations to get the best customer outcomes

**In this role, you will**
- Support our **Robina and surrounding branches** by being the first point of contact for our customers
- Put customers at the centre of everything you do.
- Work with your customers to understand their evolving needs and challenges and identify the most suitable products and services.
- Ensure our customers receive a seamless, consistent, and customised experience every step of the way
- Assist our customers with account opening, unsecured lending and banking transactions
- Ensure all customer details are accurate and up to date
- Demonstrate our Smarter Banking options (self-service and digital) to customers to help make their banking simple, easy and secure
- Undertake ongoing training and development to enhance your career development

**What you’ll bring**:

- A passion for delivering an amazing experience to customers and an unwavering commitment to quality, with the will to go the extra mile.
- An ability to work collaboratively as a team and resilience, self-motivation and energy to create our signature customer experience.
- A keen eye for detail that ensures transactions are completed efficiently and accurately
- An appreciation for inclusion and the diversity of our customers

**The hours (Monday to Friday 30+ hours)**:
Join our team in this role within the hours **9:00am - 4:30pm, Monday to Thursday and 9:00am - 5:15pm Friday.**

Your home branch will be **Robina** however your skills and expertise will also be required to cover our **Surrounding branches** when required.

**More focus on you**

All new Customer Advisors receive NAB’s tailored onboarding and training program to ensure they are set up for success. As a reward for your success and passion for helping customers, we offer a multitude of benefits including an attractive base salary and fantastic career-growth opportunities.

**A diverse and inclusive workplace works better for everyone**

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

**Join NAB**

If you think this role is the right fit for you, we would love to hear from you.

Unsolicited CVs from agencies will not be accepted.