Brand Standards Auditor

The Coffee Club HQ's Operational Excellence Team is growing We are on the lookout for a Brand Standards Auditor to drive best in class operational standards and compliance across The Coffee Club's national network. With many of our stores owned by single-site operators, no one day is the same Your operational expertise, coaching skills and stakeholder management will constantly be put to the test to meet the challenges of each store. Do you think you're up for it? _

**Who Are We?**

The Coffee Club is an iconic Australian brand owned and operated within the Minor DKL Food Group (MDKL), which is a leading Australian retail food franchisor and the Australian subsidiary of the Thai-listed Minor International PCL. The Coffee Club Australia boasts a network that is 250+ stores strong and continues to grow after over 33 years of operation

**What is the role?**

Working as a Brand Standards Auditor, this role will be responsible for conducting Brand Standards and Loss Prevention audits across all national The Coffee Club stores. With many of our stores owned by single-site operators, no one day is the same Your operational expertise, coaching skills and stakeholder management will constantly be put to the test to meet the challenges of each store. Do you think you're up for it?

**Key Responsibilities**:

- Conduct regular visits to The Coffee Club stores to ensure they are complying with operational standards - SO A FREQUENT AMOUNT OF TRAVEL ACROSS AUSTRALIA WILL BE REQUIRED;
- Conduct reporting, provide coaching and guidance improve standards within the network;
- Provide operational excellence and brand standard training to new Franchisees and the Field Ops team;
- Monitor and provide reporting on the store results.

**Who are we looking for?**

We're looking for an excellent communicator who can build rapport and constructive relationships with franchise partners and other key stakeholders. We're seeking someone who has a keen eye for detail and can identify areas of improvement for operational and compliance in stores. This person will be required to effectively provide critical feedback where required and have tough conversations at times so relationship building with our Franchise Partners is key.

In return you'll be rewarded with opportunities for growth within a well established and respected brand.

**Role Requirements**:

- Experience within an Franchise Business Coach role or similar operations role for a min of 3 years;
- Detailed understanding of Hospitality Operations;
- Strong understanding of financial management principles **;**:

- A Business Degree or equivalent is highly desired.

**Any other benefits?**

At MDKL, we pride ourselves on our high-energy culture where we truly work hard AND play hard. There are a host of benefits including:

- A genuine opportunity for our people to grow and develop their careers;
- Work in a supportive environment, surrounded by encouraging & experienced colleagues;
- Flexible Working Arrangements including work from home options;
- Collaborative & innovative workplace culture, with regular team building & corporate events;
- Modern office space, conveniently located close to public transport, with spectacular riverside views;
- If you're a coffee lover: enjoy Barista-quality coffee every day
- Employer-funded paid parental leave, purchased annual leave, and access to a subsidised training and development program just to name a few

**How do I apply?**

**After you hit Apply**:
You will be asked a small number of profiling questions relating to your Personality and ideal Culture & Job Fit: please take the 10 mins to answer these so we can get an idea of how you like to work.

You will need to upload a copy of your Resume & Cover Letter.

If you are successful in the initial screening process: we will contact you to discuss the role further.