Rent Connect Officer

1 week ago


Brisbane, Australia Communities, Housing and Digital Economy Full time

What you will be doing
- Assess and respond to customer needs, including assessment of a customer's housing need, and their ability to sustain a tenancy in the private market.
- Provide private rental assistance to customers with a housing need including information, education, coaching and advocacy to help customers find, secure and sustain private rental accommodation.
- Establish, strengthen, utilise strategic networks and individual relationships with local real estate agents and lessors, non-government and government human service providers, temporary accommodation providers and local government agencies.
- Developing and maintaining current knowledge of the local rental market and housing options available.
- Participate in local initiatives to improve inter-agency linkages and service delivery.
- Develop effective relationships and networks within the broader housing and support system.
- Leading, coaching, and mentoring Housing Officers in the delivery of basic Rent Connect services.
- Lead and ensure you establish and maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day to day operations.

What we are looking for
- Actively work to understand customers and stakeholders and engage in a professional and respectful manner to build productive relationships.
- Work collaboratively with others and build networks with peers to contribute to quality service delivery and meet customer needs.
- Demonstrate clear and concise written and verbal communication, modelling attentive listening and adapting your communication style to audience.
- Have strong analytical skills, knowledge and experience in advising on housing solutions.

Applications to remain current for 12 months.This work is licensed under a Creative Commons Attribution 3.0 Australia License.



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