Home Care Packages Support Officer

**Employment Status**: 2 x permanent positions
**Days & Hours of Work**:Monday - Friday, totalling**38 hours per week
**Competitive Salary**:Band 4 - $72,2796 p.a. + 11.5% superannuation
**Location**:Two roles available with limited flexibility to work from home

**About Us**:
We are a passionate organisation, connected in our shared goal to be ‘sector leading’ in all that we do for the community and each other. Home to over 100,000 residents, Bayside City Council's enduring purpose is building extraordinary places, thriving communities, and better futures.

Bayside Council is an equal-opportunity employer committed to providing an accessible and safe working environment that embraces and values child safety, diversity, and inclusion. Our organisational strategy is made up of three priorities and we consider these in everything we do**:Diversity, Equity & Inclusion**, **Customer Experience** and **Results Matter**.

We want everyone to be as proud of what we are achieving - and excited about our future - as we are, and we are committed to working together to achieve this.

**About the Role**:
In preparation for transitioning to the Support At Home program, the Home Care Packages Support Officer is a new role that will help us continue to provide a service that keeps client needs at the centre of what we do.

The Home Care Packages Support Officer will assist care managers in the coordination of services to home care package clients to help them live at home as safely and independently as possible.

Your daily responsibilities will include:

- Responding to client/family telephone queries and completing home care packages administrative tasks
- Coordinating brokered services and equipment purchases as authorised by care managers and completing associated administrative tasks
- Resolving service delivery issues such as client not answering door for scheduled services
- Inputting accurate service notes and information into Council's client management system in a timely manner.

**Key Selection Criteria**:
To be successful in this role, you will bring the following skills and competencies:

- Excellent communication and interpersonal skills.
- A customer-focused approach when interacting with others.
- Proactive organisational and time management skills.
- Attention to detail and a commitment to providing high-quality work.
- The ability to thrive in a fast paced but supportive environment.
- An understanding of the needs of older people, people with disabilities and their carers.

**Mandatory pre-employment requirements**:

- Be willing to undergo and complete a satisfactory criminal history check.
- Provide or obtain an employment-based Working with Children check.

**What we can offer you in return**:

- A work life/balance through flexible working arrangements.
- Generous leave provisions, including accrued time off, parental leave, three days of wellbeing leave per year, cultural and ceremonial leave, gender affirmation leave, plus the ability to purchase up to four weeks additional leave per year.
- Dedicated Staff Wellbeing programs, events and gym membership discounts.
- Learning and development opportunities so our people can grow and thrive.
- A parkland surrounding the office that is only a short 500m stroll to the beach.
- Free onsite staff parking.
- A Green Money program, that rewards our staff for taking simple everyday steps to a more substantiable and climate aware living.

If you are ready to be part of our incredible organisation, and you think this role is the right fit for you, then we look forward to finding out more about you and what you would bring to this role.

**How to apply**:

- To discover more about the role and responsibilities review the Position Description.
- If you require reasonable adjustment at any point throughout the recruitment process, then please do let us know by contacting the listed Hiring Manager.

**Applications close**: Wednesday 19 March, 11:55pm
- Bayside City Council prides itself on its values of _**_Respect Each Other_**_, _**_Own It_**_, _**_Work Together_**_ and _**_Find Better Ways_**_._
- Bayside City Council proudly acknowledges the Bunurong People of the Kulin Nation as the Traditional Owners and Custodians of this land, and we pay our respects to their Elders, past, present and emerging as well as all Aboriginal or Torres Strait Islander community members with us today._