Learning & Development Officer I Part-time

**This is a Part-Time opportunity - 4 days per week**

**About Us**

At Mad Mex we serve Australia’s best Baja-style burritos, made to order using only the freshest produce, flavourful salsas & authentic Mexican spices, and slow-roasted & grilled meats. With over 70 Restaurants in Australia and New Zealand growing, we’re driven by our passion for sharing the food and culture of Mexico with our customers every day.

**About your new opportunity**

The purpose of this role is to develop, implement and continually improve Mad Mex’s practices in line with the company’s visions & values. The Learning and Development Officer (L&D Officer) will assist with the development of training programs, with a focus on e-learning, and Employee communications, and take initiatives to ensure Mad Mex remains at best practice and is an employer of choice.

Assisting in developing a culture of high performance, the L&D Officer will have experience in e-learning platforms and, creating bespoke learning materials, ensuring the LMS is continually updated with engaging and effective training to drive business operations.

The L&D Officer will also assist other departments with training requirements.

This role is office based although travel to restaurants may be required and on occasion, will require interstate and intrastate travel.

**KEY RESPONSIBILITIES**:

- Review, develop and implement training tools and programs.
- Assist in the facilitation of classes for Training programs when applicable
- Assist in the management of the World Manager (El Taco) E-learning platform, including maintaining and enhancing the online learning library
- Create engaging and bespoke content through mediums such as video and digital formats
- Manage the refresh, and ongoing maintenance, of all Recipes, Training, and Build Cards
- Assist other departments with training needs as required
- Visit Mad Mex Restaurants as required and engage with Employees to identify training needs
- Coordinate forecasting for training programs and future trends
- Assist with New Restaurant Openings as required
- Maintain contact with other companies, training organisations, institutions, and associations to monitor new training developments and courses

**QUALIFICATIONS & EXPERIENCES**:

- Min 2 years experience providing learning & development and training support & assistance
- Ability to design and develop training programs across a range of formats
- Demonstrated expertise in developing learning methodologies for self-paced online and blended learning methodologies that achieve agreed learning objectives
- Demonstrated expertise in writing content for self-paced online learning that meets the needs of the learner, training platform, and stakeholders.
- Experience in creating engaging and creative E-Learning modules is essential.
- Experience and knowledge with E-Learning platforms - World Manager preferred
- Experience in facilitating classes, or the ability and desire to learn
- Demonstrated track record in translating ideas and concepts into workable, practical high impact learning solutions;
- Solid experience developing video and other web-based learning, including creating video content for all learning styles
- Knowledge of training methodologies
- Strong organisational skills, the capacity to successfully manage competing priorities, maintain attention to detail, and meet deadlines
- Capacity to work independently with mínimal direction and collaboratively in a team environment
- Demonstrated experience in showing initiative and a proactive approach to all tasks
- Advanced experience with Microsoft Office Programs such as Word, Excel, Outlook, and PowerPoint
- Demonstrated ability to deal with key stakeholders (both internally & externally) confidently and courteously
- Ability to work with ambiguity in an environment that is undergoing significant change
- Responsive and adaptive with a strong drive for change
- Ability to undertake project work
- Background within restaurant/hospitality ideal

**So what is in it for me?**

Well you have probably read the initial perks we listed above, but when you join the Familia, you will also:

- Have your voice on our employee feedback platform (most companies have this for customers, we have it for our Mad Mex Familia)
- Access to the Employee Assistance Program (EAP)
- Grow and develop through exposure to an experienced Leader
- Opportunity to work from home
- Chance to grow your career with an Australian Owned business
- Partake in a Leadership development training program
- Party and join in on fun team bonding exercises

**Come and join the brand that has recently been voted Australia’s Top Premium Restaurant Brand and placed in the Top Ten Franchise Brands in Australia