Retail Sales Assistant

7 days ago

Brighton, Australia ResMed Full time

**About the Role**
- Taking customer’s enquiries in store and over the phone.
- Investigating and helping customers problem solve therapy issues.
- Provide set-up, on-going support and equipment to ensure therapy is maintained to a high standard.
- Fit the customer for a mask and help recommend the most appropriate mask based on training provided.
- Provide customers with advice in the safe and effective use of their medical equipment.
- Sale of new or additional services over the phone, with follow-up on trials and testing results to ensure sales conversion.
- Keep good condition of the retail premises and displays.
- Responsible for handling of payments, balancing of float and banking.
- Accountable for both trial and sales stock - Manage the stock levels and re-order stock as required.

**To succeed in this role, you will have the following**:

- Previous experience in a busy retail or customer service role.
- Provide a caring and outstanding reception duties to our customers
- Ability to maintain compassion and remain calm under pressure.
- A strong customer service that is always looking for the best outcome for the individual.
- Strong and adaptable communication skills are a must.
- An active listener with the ability to find solutions to customer concerns and issues.
- Healthcare retail experience is preferred, however not necessary as we will provide all the training required. If you're someone who is reliable, honest, has a strong work ethic and are up for a new challenge, this is the role for you

**What's in it for you**:

- Training is provided - we look for a great attitude and someone eager to learn.
- Job satisfaction - you will come to work each day knowing you are making a difference.
- Benefits - as part of a global company we provide benefits such as an employee assistance counselling line to support our team's mental fitness.

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