Assistant Manager

9 hours ago

Fortitude Valley, Australia Molten Store Full time

Since its starry-eyed beginnings, Molten Store has been inspired by a sense of wonder in all things historical. At our heart, we long to give old jewellery new life through the restoration of long-adored treasures, and recycling materials from well-worn curiosities. We’re a proudly Brisbane-born brand with a flagship boutique on James Street, and a dreamy boutique at Westfield Chermside.

James Street

Based in-store on a full-time (Sunday - Thursday) roster, the Assistant Manager supports our Boutique Manager and boutique location in leading sales and assisting with boutique operations and business performance.

**We offer**:

- An inclusive and kind working environment
- A competitive bonus structure
- A generous staff discount
- Career progression in a fast-growing business

**About you**:

- A minimum of two years of experience in a retail management role
- Fine jewellery experience is desired, but not essential
- Highly detail-oriented and an excellent communicator

**As our Assistant Manager, we will empower you to**:
Work alongside the Boutique Manager to lead the team in achieving or exceeding boutique targets, championing a culture of first-class customer service

Achieve or exceed personal sales targets to set the benchmark for team performance

Lead a high-performance culture by coaching and delivering direct feedback to your team

Contribute to a culture of team development

Assist with the onboarding of new team members and training of the retail team as directed

Be the highest point of escalation for customer resolutions when the Boutique Manager is not present

Proactively contribute feedback and insights on product and customer service

Assist te Boutique Manager in implementing and maintaining standards of customer care

Proactively lead improvement and optimisation recommendations around the in-store experience

Oversee the cleanliness and house-keeping of your base location

**To apply**:

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