Service and Delivery Officer

5 days ago

Perth, Australia Department of Employment and Workplace Relations Full time

APS Level 5
- Perth, WA
- $83,908 - $89,706

**About the Department of Employment and Workplace Relations**
We enable access to quality skills, training and employment services to support Australians find secure work in fair, productive and safe workplaces - supporting individuals and our nation to prosper.

**The Role**
Reporting to the Senior Service ad Delivery Officer, the Service and Delivery Officer is responsible for the administration and management of tasks associated with departmental contracts and stakeholder engagement at various levels.

**Duties and Responsibilities**
Responsibilities of the APS Level 5 may include:

- Draft and distribute incoming and outgoing departmental correspondence to various stakeholders.
- Representing and engaging across the Department with external stakeholders including employers, State Government agencies, local councils, non government organisations and contracted employment providers, to collaboratively advance the Department's business activities.
- Investigate and manage complex issues regarding frontline service delivery and provider operations under limited direction.
- Compile and contribute to, intelligence gathering across providers and employment regions.
- Manage the performance and compliance of contracted service providers for various programs in accordance with contractual and legislative frameworks.

**How to Apply**
Applicants are required to provide up to a one-page summary (no more than 500 words) that outlines skills, knowledge, and experience and why you should be considered for this vacancy. You should take into consideration the position overview (including any detailed position specific requirements) when drafting your response. Where possible include specific relevant examples of your work.

The APS work level standards accommodate the diversity of roles across the APS and are structured to clearly differentiate between the work expected (i.e. responsibilities and duties) at each classification level.

In the eRecruit (the department’s online recruitment system) you will also need to:

- upload a Curriculum Vitae
- provide contact details for 2 Referees.

**Eligibility**

**Citizenship** - to be eligible for employment with the Department, you must be an Australian Citizen or, in limited circumstances, in the process of obtaining it.

**Please refer to the Job Information Pack for more information about the role.**

Job Information Pack Opens in new window

  • Ict Service Delivery Officer

    2 days ago

    Perth, Australia Hope Community Service Full time

    Full time, 76 hours per fortnight located in Perth. - Salary rate: $43.08 p/hr + super + salary packaging benefits (find out more here on what this means) - Working Monday to Friday. - Discounts with a major health insurance provider. - We offer employees and their family members access to a confidential, and professional counselling service. **Other...

  • Service Delivery Officer

    2 weeks ago

    Perth, Western Australia Australian Taxation Office Full time

    OverviewJoin to apply for the Service Delivery Officer role at Australian Taxation OfficeWe are looking for passionate, client focused individuals to join our Frontline Operations group.As a Service Delivery Officer (APS 2), you will work in a scheduled contact centre environment, providing high quality service to clients between 7am and 7pm.You will spend...

  • Service Delivery Officer

    2 weeks ago

    Perth, Western Australia Australian Taxation Office Full time

    OverviewJoin to apply for the Service Delivery Officer role at Australian Taxation OfficeWe are looking for passionate, client focused individuals to join our Frontline Operations group.As a Service Delivery Officer (APS 2), you will work in a scheduled contact centre environment, providing high quality service to clients between 7am and 7pm.You will spend...

  • Service Delivery Officer

    1 week ago

    Perth, Western Australia Australian Taxation Office Full time

    OverviewJoin to apply for theService Delivery Officerrole atAustralian Taxation OfficeWe are looking for passionate, client focused individuals to join our Frontline Operations group.As a Service Delivery Officer (APS 2), you will work in a scheduled contact centre environment, providing high quality service to clients between 7am and 7pm.You will spend your...

  • Service Delivery Officer

    2 weeks ago

    Perth, Western Australia Australian Taxation Office Full time

    OverviewService Delivery Officer / Debt Collection Officer role at Australian Taxation Office. We are looking for passionate, client focused individuals to join our Frontline Operations group in a variety of APS 3 roles.ResponsibilitiesAssist clients through various channels including phone, web chat, email, paper and online portals to help them meet their...

  • Service Delivery Officer

    2 weeks ago

    Perth, Western Australia Australian Taxation Office Full time

    OverviewService Delivery Officer / Debt Collection Officer role at Australian Taxation Office. We are looking for passionate, client focused individuals to join our Frontline Operations group in a variety of APS 3 roles.ResponsibilitiesAssist clients through various channels including phone, web chat, email, paper and online portals to help them meet their...

  • Service Delivery Officer

    2 weeks ago

    Perth, Western Australia Australian Taxation Office Full time

    OverviewService Delivery Officer (Affirmative measure – Aboriginal and Torres Strait Islander employment) role at Australian Taxation Office. This vacancy is only open to Aboriginal and Torres Strait Islander applicants. To be eligible for this role candidates must provide confirmation of their Aboriginal and/or Torres Strait Islander...

  • Service Delivery Officer

    2 weeks ago

    Perth, Western Australia Australian Taxation Office Full time

    OverviewService Delivery Officer (Affirmative measure – Aboriginal and Torres Strait Islander employment) role at Australian Taxation Office. This vacancy is only open to Aboriginal and Torres Strait Islander applicants. To be eligible for this role candidates must provide confirmation of their Aboriginal and/or Torres Strait Islander...

  • Service Delivery Officer

    2 weeks ago

    Perth, Western Australia Australian Taxation Office Full time $60,000 - $80,000 per year

    The key duties of the position include: We are looking for passionate, client focused individuals to join our Frontline Operations group.As a Service Delivery Officer, you will work in a scheduled contact centre environment, providing high quality service to clients between 7am and 7pm.You will spend your time interacting with clients over the phone...

  • Service Delivery Officer

    1 week ago

    Perth, Western Australia Australian Taxation Office Full time

    OverviewService Delivery Officer / Debt Collection Officer (AM) – Australian Taxation OfficeThis vacancy is only open to Aboriginal and Torres Strait Islander applicants. This initiative helps to increase the number of Aboriginal and Torres Strait Islander people employed in the APS, to better reflect the diversity of the Australian community. To be...