Medical Receptionist

Our Lilydale clinic is currently seeking medical receptionists to join the team. The role is a full time, permanent position working Monday to Friday with 8 hour shifts between the core hours of 6am to 9pm.

Reporting to the Area Office Supervisor, your role will be split between being patient facing and on the phone taking in-clinic bookings. The role entails booking in medical imaging procedures, providing general preparation advice and billing information relating to the procedure or clinic the patient will attend.

Reporting to the Area Office Supervisor, your role will be split between being patient facing and on the phone taking in-clinic bookings. The role entails booking in medical imaging procedures, providing general preparation advice and billing information relating to the procedure or clinic the patient will attend.

**Why Join Us?**
- **Competitive pay rates** to reward your expertise.
- **Comprehensive induction training** and opportunities for ongoing development.
- Be part of a **fun and dedicated team** that celebrates every success

**What You'll Do**
- Deliver **high-quality reception and contact centre services** with a smile.
- Schedule and manage appointments to ensure **excellent customer service** and clinic efficiency.
- Provide compassionate **patient care** and outstanding service.
- Build strong relationships with patients, referrers, staff, and managers to maintain our trusted reputation.

**What We're Looking For**
- **Medical receptionist or call centre experience** (highly desirable).
- Proven ability to handle **high-volume, inbound calls** efficiently.
- A proactive mindset and eagerness to **learn and grow**.
- Exceptional **interpersonal and communication skills**.
- Ability to thrive **both independently and as part of a supportive team**.

**How do you apply?**

Due to training requirements and on the job support, and to ensure you have enough contact time to master your role, we prefer that you have no planned extended leave for the first 3 months in the role.