Clinic Manager

2 days ago

Docklands, Australia Gro Clinics Australia Full time

Are you a passionate and experienced Clinic/Practice Manager seeking an exciting opportunity in the medical field? We are currently recruiting for a **Clinic Manager** to join our thriving **Melbourne Clinic** and lead our operations in Melbourne. If you're enthusiastic about delivering exceptional customer experiences and thrive in a fast-paced environment, this role is perfect for you

**About you and the role**

**The Role**

**In this role, your key responsibilities will be to**:

- Coordinate staff rostering, workload, ensuring effective utlisation
- Online booking management
- Manage clinic support staff
- Recruitment and workforce planning
- Manage reception and front of house processes
- Support Cash flow management
- Supporting the implementation of marketing campaigns and promotions
- Develop and maintain clinic policies and procedures
- Develop and maintain an asset register
- Ensure consumables and equipment are kept stocked and maintained
- Be part of and contribute to the team environment
- Oversee that clinic and rooms are clean, tidy and accessible
- Oversee day-to-day clinic operations
- Develop relationships with Dr’s, nurses, Hair Growth Specialists and other stakeholders
- Ensure effective handover of every client from the head of Sales
- Deliver consistent high quality service touchpoints
- Be the single overarching contact for clients
- Handling client inquiries where applicable
- Booking and scheduling appointments where applicable
- Managing client records in CRM software and hard copies
- Maintain accurate records and provide regular reports to management
- Improve the efficiency of the clinic and maximise profitability
- Provide clinic reporting to management as required
- Contribute to the development of a culture consistent with value of the clinic and Gro as a company
- Previous experience in high level practice administration position
- Ability to problem solve
- Experience in financial management and reporting processes
- Ability to build customer and stakeholder relationships
- Ability to demonstrate and encourage leadership and teamwork
- Attention to detail
- Always learning
- Excellent verbal and written communication
- Strong organisational skills
- Ability to work across a range of priorities

**About Us**

Hair loss can be particularly difficult to deal with because it often starts early. It can be one of the biggest physical challenges impacting the confidence of men.

Gro® was founded with the purpose of helping, people with hair loss, feel confident so they can focus on making their dreams come true.

Gro® offer effective solutions to every stage of genetic hair loss. Through the latest innovations in cosmetic medical technology we offer our clients non-invasive, effective, and hassle-free treatments that yield consistent (often mind-blowingly amazing) results and a first-class experience.

We pride ourselves in creating a team that is motivated to help our clients feel more confident and achieve their dreams. We focus on educating our clients and we work hard to ensure every Gro client gets the best possible journey and outcome.

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