Principal Research Operations Lead

**Principal Research Operations Lead**

**Grade 11/12,Ongoing**
- $145,682 - $175,260 plus superannuation, permanent position

**Do you want to**
- Join the team enabling our Design, Engineering and Product Management practices to do the best work of their lives?
- Help deliver inclusive, trusted, and accessible products using innovative technology?
- Have true work-life harmony: 35-hour base, live and work anywhere in NSW, a flexible hybrid-environment with base offices across the state, generous leave, plus, opportunities for condensed hours?

**Yes? Then this role is for you**

As a Principal Research Operations Lead, you are passionate about research and want to work together on developing a more streamlined and effective approach to our generative and evaluative research practices across our 60 product teams and partners.

**Your day-to-day**
- Work across the Design, Product Management and Engineering practices to evolve how we collectively do research, enabling an evidence-based and customer value driven design and delivery approach
- Ensure our research activities help us to meet our customer, accessibility, legal and privacy obligations and become the most customer centric government in the world
- Define best practice for our inclusive customer recruitment and oversee enterprise spend to ensure good return on investment on research spend
- Mature a single view of customer through a central insights repository
- Drive a capability uplift and foster a cross-functional culture of learning and experimentation
- Build research practice alliances and rapport for an evidence-based approach across our department and other government agencies

**On your first day you will have**
- Expertise and strong current experience in defining and driving research activities across product teams at scale
- Proficient in different qualitative and quantitative research methods
- Excellent understanding and practical experience of different research techniques across the whole product lifecycle from discovery to delivery and beyond.
- Human centered. You’re passionate about improving people’s lives.

**About You**

You will share our passion for utilizing digital technology and innovation to improve services and people’s lives. An original and analytical thinker who is super curious, loves challenges and can demonstrate judgement and complex decision-making. A lifelong learner who is excited about new concepts and ideas, with a willingness to learn new skills. A collaborator and influencer with good interpersonal communication skills who is culturally intelligent, diversity conscious and ethically aware.

**We can’t wait to meet you**

If you’d like to know more, you can view the full role description here.

**You belong here**

Service NSW prides itself on being an inclusive, diverse, caring and respectful workplace. Our workforce is from a vast array of backgrounds, countries, and cultures. We encourage applicants from all walks of life, and those with disabilities are strongly encouraged to apply.

**About us**

Service NSW Digital is like nothing else in government. We are a diverse and vibrant team of talented Engineers, Designers and Product Managers, working together to develop impactful digital experiences that improve the lives of our 8+ million customers. We believe that working for Digital Services is not just a job, but a purpose. Joining Service NSW will provide a way for you to serve all the people and businesses in NSW and no one is left behind.

We improve the lives of our customers by providing easy, trusted, inclusive and world-leading digital government services. Some of the products and services we’ve worked on in the last 12 months include:

- Dine and Discover
- Service NSW Mobile App
- Digital Identity
- Grants for flood-impacted communities

Salary Grade 11/12, with the base salary for this role starting at $145682 base plus superannuation

**Closing Date: Thursday 15th December, 5pm.