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Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
**ABOUT GLOBAL PAYMENTS**
Whether you’re a merchant accepting payments, a bank issuing cards or a developer embedding payment technology, if it has anything to do with commerce, we’re **_Already on it_** That’s why 5m+ customers and 7k+ software partners around the world rely on Global Payments to handle more than 73b transactions every year.
Through local expertise and global scale, at **Global Payments we** deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, Sentral, Pigeonhole Software and Storman.
These brands are anchored by Global Payments, a Fortune 500® brand and commerce leader powering millions of companies around the world, from ambitious startups to enterprise giants.
We make a positive impact on our customers and communities through our values of **Passion, Care, Accountability, Excellence and Ingenuity**.
Underpinning our values is our commitment to Diversity, Equity and Inclusion, woven into our cultural DNA through a multi-year Oceania program focused on two core pillars of action - **Reconciliation and Gender Equity**.
As pioneers within the Australia and New Zealand payments landscape, **Eway** is a leading business-to-business ecommerce provider and **Ezidebit** a digital recurring business-to-consumer payments processing platform.
**ABOUT THE ROLE**
We are seeking motivated, energetic, and customer-centric individuals with a **passion for technology** to join our Support Team. In this role, you’ll be at the frontline of supporting both new and existing **Eway** and **Ezidebit**customers, handling a wide range of technical and service-related inquiries. You’ll play a key role in troubleshooting issues, guiding customers through solutions, and ensuring a seamless experience throughout their journey with us.
Working in a small, collaborative team within an open-plan office, you’ll combine customer service excellence with technical problem-solving, helping to build long-term customer loyalty.
**SALARY**
- The salary range for this role is $130,000 to $150,000 + superannuation.
**RESPONSIBILITIES**
1. Maintain Security Systems:
- Provide advice and assistance in securing infrastructure and development lifecycles; and
- Hands on with maintaining security specific tools, such as SIEM, Vulnerability management, edge devices and anti-malware.
- Experience of Windows, Linux and Cloud computing
Security & Vulnerability Risk Management:
- Contribute to the Security & Vulnerability Risk register;
- Participate in Security & Vulnerability Risk Board meetings monthly and document discussions and outcomes;
- Track remediation of risk and changes in risk levels; and
- Identify any new risk & work with stakeholders and manage their life cycles.
Security Incident Response:
- Assist in Security response locally and coordinate with Global resources to remediate incidents;
- Participate in Security Incident Response Tabletop exercises at least twice a year; and
- Improve and develop Security Incident Response maturity.
Audit & Compliance Management:
- PCI DSS Audit participation, generate evidence for auditors demonstrating compliance with the standard;
- Manage Audit findings and ensure actioned within the timeframe agreed; and
- collect required periodic evidence to maintain compliance obligations (monthly, quarterly).
Information Security Policy & Procedure:
- Implement security frameworks to align with best practice.
Threat Management:
- Reporting on threat events from tooling internally and to Global Payments as required; and
- Management of security event triage,
- implement security controls to mitigate threats
**ABOUT YOU**
- Essential Skills and Experience
- A tertiary qualification in the field of Information Technology.
- Minimum of 5 years of commercial experience in a broad range of infrastructure areas.
- Demonstrated experience in supporting the security infrastructure,ideally in a cloud centric environment;
- An understanding of web technologies, specifically as they relate to performance and end user experience.
- Desirable Skills and Experience
- Understanding of databases (MS SQL Server, MySQl).
**OUR BENEFITS**
**Join a leading global technology brand that offers benefits you’ll actually value, including**:
- Flexible work arrangements that support your unique need;
- 18 weeks paid parental leave for either parent as well as two weeks paid secondary ca
