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Care Partner

2 weeks ago

Clayton, Australia Australian Unity Full time

**What makes us, us**

At Australian Unity we’re for real wellbeing. For us, real wellbeing means so much more than physical health. It’s about your standard of living, your personal relationships and being connected to your community. It’s about what you want to achieve in life, while having the security to get out and do what makes you happy.

We’re bold, warm and honest. We make a real difference to people’s wellbeing.

**Our Opportunity**

We are looking for a telehealth Care Partner who speaks fluent Mandarin to join the Self Managed Division Happy Living brand. Happy Living is a national brand with over 2,000 clients mainly from the Chinese community. **Mandarin language fluency is essential** **and** **Cantonese language fluency is highly desirable.**

**What we will offer you**:

- Flexible work arrangements including a hybrid working model, three days in the office and two from home.
- A range of attractive product and service discounts from Australian Unity’s Retail and Wealth Management portfolio - including health insurance and banking products.
- A great range of discounts and benefits at selected retail outlets, department stores, attractions, travel, cinemas, restaurants.
- 14-week paid parental leave, with equal benefit for both parents.
- Employee Referral Program.
- Employee Assistance Program - support and assistance for you and your partner at those times in life when you need it most.
- Additional paid Wellbeing and Volunteer leave days yearly.
- A new office with great facilities in M City, Clayton.

**As a Care Partner, you will**:

- Deliver telehealth Care Planning, Assessment and Coordination for elderly Australians in the Chinese community.
- Manage client service delivery across all levels under the Home Care Package program.
- Develop, monitor, and reassess care plans in consultation with clients, their families and other healthcare professionals.
- Complete telehealth or onsite assessments including OHS assessments.
- Monitor the budget of care packages and ensure clients understand service fees.
- Lead and work collaboratively with our schedulers, clinical team, and support staff.
- Ensure compliance with all relevant legislative and industry standards.

**We are looking for someone with**:

- **Fluency in Mandarin is essential. Fluency in Cantonese as well is highly desirable.**:

- Experience in aged care, with knowledge of Home Care Packages and Aged Care Quality Standards.
- Strong computer skills in CRM systems, database management, Microsoft Office.
- Problem-solving abilities with the ability to think critically.
- Strong interpersonal and verbal/written communication skills.
- The ability to work at a fast pace with effective time management skills.
- A strong team focus and the ability to develop rapport with others.
- The willingness to learn new systems, policies and procedures and be challenged by the development of a high growth business.