Desktop Support Technician

6 days ago

Newcastle, Australia DARACON ENGINEERING PTY LTD Full time

Daracon Group has a history of quality and strong performance across a broad range of construction activities including road, rail, landscaping, quarrying, plant hire, rail and mining infrastructure. Daracon's strong reputation is founded on its customer and employee focused approach to business.

**Key Responsibilities**:

- Be the first point of contact for IT
- Provide instruction and basic training to employees.
- Deliver a high level of customer service to ensure a high level of customer satisfaction.
- Accurate, timely and complete documentation of processes.
- Plan and co-ordinate the integration of new PC’s, mobile phones and other hardware as required.
- Escalation of high risk incidents as appropriate via business support mechanisms.
- Initial setup and configuration of printers, VoIP Desk phones and soft phones, smartphones, PC's and laptops.
- Software and hardware installations, troubleshooting, configuration and migration.

**Key Skills/Experience**:

- Proven experience in a similar desktop support role.
- Tertiary qualifications in Information Science, Microsoft certificates or similar related discipline.
- Familiarity with Citrix would be desirable.
- Familiarity with virtualization software.
- Possess basic networking skills.
- Familiarity with the latest versions of Microsoft Server
- Excellent Interpersonal and communication skills.
- Drivers license required (Car).

This is an important role within Daracon which will require you to be highly organised in order to manage your workload in a fast-paced and challenging environment.

In return for your skills and experience, you will be offered the opportunity to work in a highly supportive team who will value your contribution and support you in your career growth.

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