Front of House

**About The Commons**
The Commons is a vibrant community of entrepreneurs, businesses, and curious minds, working, connecting, and growing together. More than just a workspace, we’re driven by a passion for innovation, wellbeing, and meaningful connection.

Our premium Health Club redefines wellness with expertly programmed classes, state-of-the-art equipment, and a tranquil bathhouse, all designed with care and community at heart. Together, our work and wellness spaces offer an elevated experience where people and ideas thrive.

**About the Venue**

Located within The Commons Health Club, our in-house wellness café is a thoughtfully curated space that brings together specialty coffee, nourishing food, and genuine hospitality. With a focus on locally sourced, sustainable produce, we offer a simple yet high-quality menu designed to support wellbeing and fuel community connection. Just like our Health Club, every detail of the café is designed to elevate the experience, where quality meets care, and connection is at the heart of it all. This café isn’t just a stop for coffee or a smoothie, it’s a vital part of our member experience and a daily ritual for many.

**About the Role**
We’re looking for a full-time Front of House professional with a strong beverage focus to lead the daily operations of our wellness café. With a particular emphasis on smoothie production and service, this leadership role is ideal for someone with supervisory experience in a fast-paced café or canteen environment. You'll ensure high standards in food and beverage quality, manage stock and equipment, guide and motivate the team, and play an important role in maintaining a positive, high-performing culture. You’ll also support reporting, financial accountability, and recruitment alongside the broader Food & Beverage team.

**Required Skills and Experience**
- 2+ years’ experience in a café, canteen, or similar food and beverage environment
- Proven ability to lead, train, and supervise a small team
- Strong knowledge of smoothie and food preparation, equipment use, and food safety
- Experience managing inventory, stock control, and ordering
- Familiarity with end-of-day and financial reporting (desirable)
- Excellent communication and interpersonal skills
- Strong organisational and multitasking ability
- Food Safety Supervisor Certification (or willingness to obtain)
- Ability to stand for long periods and lift up to 20kg

**Key Responsibilities**

**Customer Service**
- Lead by example with an active presence on the floor
- Ensure efficient, friendly, and consistent customer service
- Resolve customer inquiries or complaints with a professional, solutions-focused mindset
- Foster a welcoming, community-driven environment

**Smoothie & Beverage Operations**
- Lead smoothie production and maintain recipe consistency
- Train team on correct preparation, presentation, and hygiene standards
- Support food and coffee service during peak periods
- Minimise and record wastage, updating recipes when required

**Stock Control & Ordering**
- Monitor stock levels and order supplies proactively
- Oversee stock rotation and reduce waste
- Ensure adherence to food safety protocols and handling standards

**Equipment & Venue Maintenance**
- Maintain all equipment in safe working order
- Coordinate regular maintenance and audits with Facilities team
- Uphold daily and weekly cleaning schedules
- Communicate with the cleaning team or site staff to maintain hygiene

**Team Leadership & Recruitment**
- Lead, train, and support team members
- Encourage a positive and collaborative culture
- Oversee recruitment and onboarding with the HR team
- Conduct regular 1:1s and support team development and retention

**Financial Accountability**
- Monitor and manage variable costs (e.g. labour and stock)
- Support reporting on cost control and performance
- Contribute to cost-effective decision-making and menu planning
- Take ownership of the café’s P&L and financial outcomes

**Reporting & Meetings**
- Complete accurate daily, weekly, and monthly reports
- Attend department head and venue performance meetings
- Communicate updates to the Cluster Manager and National F&B team

**Work Health & Safety**
- Ensure compliance with WHS protocols
- Promote and educate team on safe food handling and work practices
- Ensure incidents are reported and resolved appropriately

**Values**
All actions and behaviours must align with the philosophy and values of The Commons:

- Putting our members first
- Fostering our community
- Working together as a team
- Constantly learning and growing