Consumer Connect Banker

2 days ago

Melbourne, Australia Westpac Group Full time

A fantastic opportunity to join a supportive and caring team culture
- Multiple, full time, permanent roles available in Melbourne CBD starting 18 OctoberWorking flexibly will be offered once competent in the role

**The Team**
Virtual Banking are the customer service specialists of the Westpac Group, providing the best service over the phone, to millions of our customers every year. Our aim is to provide a seamless banking experience for our customer, with a goal of being one of the world's best contact centres.

Watch this video to learn more about the team Customer Connect Banker

**How will I help?**
The role of a Customer Connect banker is to service and fulfil banking needs of customers quickly, accurately, and efficiently on a range of general banking enquiries. In your new role, you will respond to inbound calls and will provide outstanding service to our banking customers on each and every call. On any day, you can be helping customers with their general banking questions, account maintenance, technical enquiries, as well as servicing specific products like credit cards and deposits.

**To be successful in this role, you’ll be required to work across our operating hours Monday to Friday 8:00 AM to 8:00 PM.
**What do I need?**
- At least 12 months customer service experience (any industry)
- People who thrive in a corporate and professional working environment
- Ability to adjust to a high paced, KPI environmentHappy to commute and work onsite at our Melbourne CBD office

**What’s in it for me?**
As well as job flexibility and the financial benefits for being part of the Westpac team (like banking, wealth and insurance offers) you’ll be paid fairly, and trained so your career can grow as you do. You’ll also be encouraged to take part in our fun community projects as a paid volunteer. Other benefits include but are not limited to:

- Opportunity to work overtime. Penalty rates will apply
- Full training provided from day one to ensure your success in the role
- Flexibility to work from home 3 days a week post training
- We will be investing a wealth of time and resources in your learning. RG146 national accreditation will be providedIncremental salary increases will be applied as you progress through the training journey

**What’s it like to work there?**
We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As an equal opportunity employer, we’re proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.

**How do I apply?**

Start here. Just click on the **APPLY **or **APPLY NOW **button.

**Do you need reasonable adjustments during the recruitment process?

  • Consumer Connect Banker

    2 weeks ago

    Melbourne, Australia Westpac Group Full time

    Multiple full time, permanent roles available in Melbourne CBD, 14 th November - Entry level opportunity, open to a variety of customer service backgrounds - Full time paid training + Careers opportunities with Australia’s oldest bank **Who we are** With over 200 years of history in helping Australians with their banking needs, Westpac is Australia's...

  • Group Head of Consumer Connection

    6 days ago

    Melbourne, Australia Asahi Beverages Full time

    An exceptional opportunity for a highly motivated and visionary individual to lead our Consumer Connections team at Asahi Beverages. As a creative in-house agency, we take immense pride in our ability to deliver marketing excellence and drive commercial success for our valued brands. The team comprises of approximately 60 talented professionals who are...

  • Private Banker

    7 days ago

    Melbourne, Victoria, Australia Westpac Group Full time $80,000 - $120,000 per year

    DescriptionCreate your best future and join Westpac as a Private Banker. What's the role?You'll be stepping into a role where relationships matter and impact is everything. As a Private Banker, you'll manage and grow a portfolio of high-net-worth clients—people who expect more than just banking. You'll be their trusted partner, connecting them to tailored...

  • Private Banker

    1 week ago

    Melbourne, Victoria, Australia Westpac Full time $80,000 - $120,000 per year

    Job DescriptionCreate your best future and join Westpac as a Private Banker.What's the role?You'll be stepping into a role where relationships matter and impact is everything. As a Private Banker, you'll manage and grow a portfolio of high-net-worth clients—people who expect more than just banking. You'll be their trusted partner, connecting them to...

  • Private Banker

    6 days ago

    Melbourne, Victoria, Australia Westpac Group Full time $80,000 - $120,000 per year

    Create your best future and join Westpac as a Private Banker.What's the role?You'll be stepping into a role where relationships matter and impact is everything. As a Private Banker, you'll manage and grow a portfolio of high-net-worth clients—people who expect more than just banking. You'll be their trusted partner, connecting them to tailored solutions...

  • Associate Private Banker

    2 weeks ago

    Melbourne, Australia Westpac Full time

    Create your best future and join Westpac as an **Associate Private Banker**. **What’s the role?** As an Associate Private Banker, you’ll play a pivotal role in supporting our high-net-worth clients by delivering exceptional service and seamless experiences. Based in Melbourne, and working full-time, you’ll partner closely with Private Bankers to manage...

  • Business Banker

    1 week ago

    Melbourne, Australia Commonwealth Bank of Australia Full time

    Business Banker - **You are a strong commercial lending Business Banker**: - **We are a high performing Small Business Banking team at CBA**: - **Together we will work towards becoming the #1 Business Bank** **See yourself in our team**: The CommBank Small Business Banking team have a passion for helping Australian small businesses succeed. The team seek...

  • Business Banker

    2 weeks ago

    Melbourne, Australia Commonwealth Bank of Australia Full time

    Business Banker - **You are a strong commercial lending Business Banker**: - **We are a high performing Small Business Banking team at CBA**: - **Together we will work towards becoming the #1 Business Bank** **See yourself in our team**: The CommBank Small Business Banking team have a passion for helping Australian small businesses succeed. The team seek...

  • Small Business Banker

    4 days ago

    Melbourne, Australia NAB - National Australia Bank Full time

    **Work type**: Fixed term Full time, Secondment **Region**: VIC- Melbourne CBD - At NAB we believe; banking involves a trusted bond between banker and our customer. _As a Small Business Banker, you will play an important role in retaining and growing a portfolio of existing small business customers in conjunction with acquiring new business through external...

  • Business Banker

    1 week ago

    Melbourne, Victoria, Australia Commonwealth Bank Full time $80,000 - $120,000 per year

    You are a strong commercial lending Business BankerWe are a high performing Small Business Banking team at CBATogether we will work towards becoming the #1 Business BankSee yourself in our team:The CommBank Small Business Banking team have a passion for helping Australian small businesses succeed. The team seek to understand the business and personal goals...