Quoting & Priority Accounts Specialist

1 week ago

Crestmead, Australia Kennards Hire Full time

Quoting & Priority Accounts Specialist
Crestmead, QLD
- Largest family-owned equipment hire company in ANZ and still growing
- Culture is our secret sauce-we care about our team mates & customers like family
- New exciting role supporting our Business Development team

Our mission is to be the best hire company in the world. We don't want to be the biggest, we want to be the best. And by being the best, we are committed to sustainable growth and innovation for the benefit our customers, our people and Kennards Hire.

And with 86% of our people telling us they think Kennards Hire is a Great Place to Work, we think that's pretty awesome

Some of the things our people have told us make Kennards Hire a Great Place to Work include: their team mates; the care and inclusiveness we show each other; that our people's safety is a priority; and how everyone works together to live our values. Not to mention the birthday and employee anniversary celebration cakes and BBQs

**About the role**

The primary purpose of this role is to action hires that have been referred or allocated as a priority account by the branches, distribution centres, business development and the local support branch. You are responsible for building long term relationships by educating customers on the products and services we offer, recommending the best solution to meet their needs and resolving any hire or account issues or queries.
- Recommend, source and quote on solutions for the customer
- Create, update and finalise hire quotes and schedules, converting quotes to hires for account and non-account customers.
- Respond to customer enquires or referred potential hire opportunities in a timely manner, both account and non-account customers.
- Proactively follow-up quoted hire opportunities optimising the opportunity for success.
- Understand market pricing and internal pricing strategies to ensure the ‘right’ price is quoted.
- Support the branch network, priority accounts and BD teams to respond effectively to hire enquires and with quote generation and follow up
- Work to establish and/or enhance customer relationships through superior service, supporting repeat business
- Manage logistics and transport providers and coordinate rehires
- Complete relevant reporting

**About you**
- Strong stakeholder management to coordinate outcomes for the customer
- Proven ability to convert potential business opportunities and expand the customer value to Kennards Hire
- Understanding of the markets we serve and how to match customer needs with the right solution
- Excellent customer relationship skills; building, growing and maintaining
- Have an ability to problem solve with excellent customer negotiation skills
- High attention to detail

**Why join the family**

We are Australia and New Zealand's largest family-owned equipment hire company and our values are at the heart of everything we do; One Family, Fair Dinkum, Taking Hire Higher & Every Customer a Raving Fan

We offer great Benefits & Rewards such as;
- Profit Share bonus
- Paid Parental Leave
- Extensive training and development throughout your career with us
- Career progression and internal transfer opportunities - across state and international borders
- Staff discount rates on our hire gear
- Access to our employee benefits program including discounts on insurance, eye care, travel and more
- Annual Awards night, Team BBQs and many other fun social event

Please note: Background/Police Checks will be carried out as part of the recruitment process

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