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Customer Care Officer
2 weeks ago
So much more than a job
- Lay the foundations of your career and learn valuable leadership skills
- Flexible and fun, alongside a vibrant and supportive team
**Casual and part time roles available - join the Customer Care team at Kingswim**
- Free access to YMCA gyms & pools across Victoria
- Hourly rate of $27.46 (casual) or $21.97 (part time)
- Regular rostered working hours on a flexible schedule
- On the job training alongside experienced colleagues
- Free parking & coffee machine onsite
- So much more than a job - make a long-lasting impact on children, families, and the community
- Learn valuable leadership skills - lay the foundations of your career
- Balance your lifestyle with a vibrant and supportive team of people who care about you
**The opportunity**
Would you like a fun, flexible and impactful administrative role with a great team supporting you? An opportunity has presented itself within the Kingswim Customer Care & Centre Support team, located within our Head Office in Mornington.
When you join the Customer Care & Centre Support team at Kingswim, you’ll get on-the-job training and support, and have access to regular working hours in a casual or part-time role. You’ll play a vital role in ongoing communication and customer service to 21 Kingswim centres and their families, assisting with all customer enquiries across multiple platforms and general administrative support.
We’re looking for engaging, friendly and enthusiastic customer-focussed people to join this inclusive, enjoyable and vibrant work environment We are currently hiring for permanent part-time ($21.97 per hour) and casual ($27.46 per hour) team members. Please note that this is a non-customer facing role.
**About you**
You’re fun and energetic with outstanding customer service and communication skills and a genuine interest in helping our swimmers and their families. You also enjoy being part of a friendly team that’s dedicated to building a thriving community You will have excellent computer and data entry skills, and a willingness to learn our internal database system with guidance and training.
In return, Kingswim offers you flexible shifts, leadership development opportunities, a supportive environment, free parking onsite, and Fitness Industry Award rates.
**Availability requirements**:
Our Customer Care & Centre Support team operates from 8am to 7pm weekdays, and weekday mornings.
- You’ll be flexible to work a rotating roster with both mornings and afternoons/evenings during the week (some shifts ending at 7pm)
- You'll be available to work a rotational weekend roster
- Further details surrounding rostering and availability will be discussed with shortlisted applicants
**Commitment to safeguarding**
**Kingswim and the YMCA**
Kingswim is a brand of the trusted not-for-profit YMCA. Our Customer Care team assist the families of more than 25,000 kids each week, as they learn to be competent and safe in and around the water. Employing over 600 staff, Kingswim operates 21 learn-to-swim centres across Melbourne, Canberra, Sydney, Brisbane, and the Gold Coast. As a Kingswim staff member, you'll receive free access to all Y pools and gyms across the state
**Are you ready to make a splash with us?**
If you’d like to start and finish each day with a smile on your face, we’d love to hear from you
