Operations Team Lead

**Job no**: 0029607
**Location**:Parkville
**Role type**:Full-time; Fixed-term for 2 years
**Faculty**:Medicine, Dentistry and Health Sciences
**Department/School**:Surgery
**Salary**:UOM 7 - $102,338 - $110,780 p.a. plus 17% super
- **Leadership opportunity in a dynamic Mobile Learning Unit, overseeing Support Teams and driving process improvements.**:

- **Collaborative team culture, impacting end-to-end course production, and enhancing customer care.**:

- **Salary packaging, subsidised health and wellbeing services, fitness and cultural clubs, Myki discounts, and a 25% discount on graduate courses to our staff and their immediate families**

**About the Role**
This is an exceptional opportunity for a skilled and passionate individual to take on the role of Mobile Learning Unit Team Leader, Operations. As the Team Leader, you will play a vital role in overseeing the Support Teams, ensuring top-notch client and customer care, and coordinating and executing events and workshops. What sets this role apart is the chance to lead a team of Support Officers, fostering a collaborative and customer-focused environment. You will have the opportunity to implement and optimise systems and processes, contributing to the end-to-end production of courses. Working closely with the Operations Manager and cross-functional teams, you will be at the forefront of driving business delivery and enhancing overall operations.

Your responsibilities will include:

- Lead and manage Support Teams for post-production systems and customer experience.
- Collaborate with stakeholders to develop and maintain well-documented processes and guidelines.
- Ensure smooth operations of events and conferences, fulfilling Mobile Learning Unit objectives.
- Provide accurate and proactive communications, investigating and solving customer inquiries.

**Who We Are Looking For**
You have excellent communication and interpersonal skills. Adaptable and positive in dynamic environments, you take initiative and solve complex issues creatively. Collaborative and committed to continuous improvement, you maintain confidentiality with integrity.

You will also have:

- A degree qualification or an equivalent combination of relevant experience and/or education/training.
- Demonstrated knowledge of people management and leadership.
- Demonstrated commitment and passion to providing exceptional customer service.

For further information regarding responsibilities and requirements, please refer to the attached PD.
- This position requires the incumbent to hold a current and _valid Working with Children Check_ to ensure the University provides a safe environment for everyone._

**Please note: Visa sponsorship is not available for this position**. This role requires current valid work rights for Australia.

**Your New Team - Department of Surgery**
The Department of Surgery is a dynamic and diverse team, consisting of dedicated academic surgeons, scientists, and professional staff, all driven by a shared vision to make a significant impact on healthcare and patient outcomes. As part of our commitment to excellence, we offer unparalleled professional development opportunities, enabling our members to excel in research, teaching, and clinical leadership. From cutting-edge discoveries to real-world translation, we cover a broad spectrum of disciplines, including basic and clinical sciences, hospital services, and population health sciences. Joining our department means becoming part of a community that champions innovation, encourages learning, and advocates for a greater leadership role in shaping the future of academic surgery.

**What We Offer You**
In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits, including generous leave provisions, salary packaging, health and well-being services and discounts on graduate courses. For more information, check out our benefits page

**About the University of Melbourne**
We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.

**Be Yourself**
The University of Melbourne values the unique backgrounds, experiences and contributions that each person brings to our community and welcomes and celebrates diversity. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities and genders, and people of diverse ethnicity, nationality and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information please visit our Diversity and Inclusion page.

**Aboriginal and Torres Strait Islander Applicants**
We recognise that reconciliation is central to our purpose. For more information, please visit our Reconciliation page.