Enterprise,provisioning and Billing Customer

Company Description

Symbio (ASX: SYM) is a software company changing the way the world communicates.

Symbio brings together everything needed to deploy and manage modern communication services. Our platform delivers the full communication stack, from carrier infrastructure to enterprise collaboration, across multiple Asia-Pacific regions.

Symbio’s products power calling and messaging for government and enterprise, software platforms, global telecoms, and much more.

Headquartered in Sydney, Symbio powers billions of calls and messages each year, owns networks in 3 countries and employs over 500 staff worldwide. Symbio was founded in Sydney in 2002 and is listed on the Australian Stock Exchange.

**Job Description**:
**This role can be based in Sydney or Melbourne Office.**

We are looking for an Enterprise,Provisioning and Billing Customer Service Representative to join our Enterprise division. The Symbio Enterprise division works with large corporate, multi-national and government organisations across the Asia-Pacific region.

Reporting to the Team Leader Accounts and Provisioning, this role is responsible for Order Management, Processing and fulfilling customer’s requests and orders for Symbio Enterprise products and services, ensuring they are actioned correctly and within the defined Service Levels to provide exceptional customer experience and meeting customer expectations.

**What you'll do as an Enterprise,Provisioning and Billing Customer Service Representative**:

- Provide exceptional service to our customers, external third-party suppliers, and carriers
- Order Management, Processing and fulfilling customer requests and orders
- Ensure great end-user case management with customer enquiries for billing and invoicing, accounts and payments, retention, billing disputes and debt collection
- Create new accounts, provisioning, service cancellations, number porting and service delivery
- Assist with maintaining and managing all Help Guides
- Work within a team environment

**Qualifications**:
**What you'll need to succeed**:

- 1-2 Years’ in a similar role
- Exceptional customer service skills with a great phone manner and excellent written communication skills.
- Great time management and organizational skills
- Problem solving and analytical thinking skills
- Genuine interest in telecommunications or cloud products & services
- Intermediate computer skills (including Microsoft Word and Excel)
- Previous experience in any of the below would be an asset:

- Service delivery / Provisioning of services
- Accounts and billing
- Call Centre experience
- Front end - customer service experience

**What's it like to work here?**
As a Symbion, you have flexibility to shape when, where and how you work. Symbions can choose to be primarily remote, primarily office-based, or a mix of both.

You also have the freedom to shape your development. Every Symbion is able to design a unique and customised learning journey to build new skills and reach career goals.

Plus, you’ll enjoy a range of benefits including share options, generous parental leave, paid birthday leave, regular social events, social clubs and a comfortable, fun and diverse working environment.

If this sounds like the next great step in your career, we'd love to hear from you.

Additional Information
**Life at Symbio**

Symbio (ASX: SYM) is a software company changing the way the world communicates.

Symbio brings together everything needed to deploy and manage modern communication services. Our platform delivers the full communication stack, from carrier infrastructure to enterprise collaboration, across multiple Asia-Pacific regions.

Symbio’s products power calling and messaging for government and enterprise, software platforms, global telecoms, and much more.

Headquartered in Sydney, Symbio powers billions of calls and messages each year, owns networks in 3 countries and employs over 500 staff worldwide. Symbio was founded in Sydney in 2002 and is listed on the Australian Stock Exchange.