Incident & Outage

15 hours ago

Sydney, Australia Axiom Technologies Full time

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisations desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
- **Role description**
- Solid hands-on experience with SAP technologies like SAP NetWeaver, Web Dispatcher, Business
- Objects solutions, Convergent Charging, Convergent Mediation, OpenText etc.
- Experience in ITIL and IT Service Management processes such as Incident Management, Event
- Management / Monitoring, Change Request
- Management Experience in writing technical concepts, such as Knowable Base Articles, Wiki pages,
- Root Cause Analysis and BLOG entries, etc.
- Experience in the automation of monitoring or operational workflows.
- Contribute ideas to help towards the vision and execution of teams in ECS Last line of Defense and
- act as an expert to Service Areas for advanced troubleshooting.
- Take the lead in implementing activities, like e.g., architecture decisions, Process mining exercises,
- Continuous improvements which contribute to the stability and performance of the teams, also build
- scalable processes.
- Establish a close relationship with the Domain Leads in Application area, Service engineering and
- Service Area Operation to influence supportability/operability of the products.
- Collaborate with Product Development and support for roadmap, feature, and bug fixes.
- Good understanding of the SAP Basis systems both on Operation system level as well as inside the
- SAP system, preferably holding SAP certification in NW administration or S/4HANA System
- administration
- Knowledge on Hyperscale’s (e.g., AWS, Azure, GCP) and Automations & Provisioning in cloud
- environment
- Analytical, detail-oriented personality and a technology enthusiast
- Ability to troubleshoot complex issues and work on time critical assignments.
- Positive, proactive, and customer-focused attitude
- Exceptional communication and collaboration skills

Experience: 10 plus years of Basis admin experience with DB
E level - E3/E4 ,Proficient spoken and verbal English communication

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