Desktop Support

2 weeks ago

Sydney, Australia MMC Corporate Full time

**Desktop Support**
- ** Join a fun and supportive team committed to excellence**
- **A unique opportunity to springboard your career with a high profile global brand**
- **Permanent full time role located in our Barangaroo office**

**About the role**

A unique opportunity exists for a Senior Analyst - Desktop and Technical Support to join the dedicated and high performing Marsh McLennan Global Technology team. Reporting to the Onsite Technical Support Manager, you will be responsible for providing technical support, training, and guidance to users in our Australian offices. This position works closely with a broad range of internal stakeholders and other IT staff both locally and globally.

**Key Responsibilities**:

- Responding to requests within a timely manner with appropriate level of urgency, and follows up with customers on all issues
- Escalates and coordinates Service Desk requests to appropriate support groups
- Assists in the installation, training, maintenance, troubleshooting and repair of desktop/laptop technology hardware and software
- Assists in disconnecting, moving and reconnecting desktop technology hardware for single user, multi-user and office moves
- Administer user accounts via Active Directory and other related tools
- Administration of local servers, switches, and IP phone systems
- Manage and maintain accurate inventory of local hardware assets
- Coordinate hardware and software requests, ordering items once approved and timely processing of invoices

This position will suit a highly motivated and pro-active individual with a passion for technology and providing excellent customer service with follow up to key stakeholders.

**Additionally, you will have**:

- Proven experience in a Global Service Desk environment or similar
- Experience with maintaining a network environment and working within a team to achieve timely completion of tasks
- Ability to communicate effectively to a diverse stakeholder group
- Exceptional problem solving and analytical skills
- Strong knowledge of Windows-based Operating Systems in addition to the Apple Mac Operating System
- Understanding of Active Directory and Microsoft Exchange environments
- Solid understanding of remote connectivity issues, such as VPN and wireless networking
- Experience with Mobile Device Management for Android and iOS devices
- A Bachelor’s degree in Information Technology or related area will be well regarded

**About Marsh**

Marsh is a global leader in insurance broking and risk management. Marsh helps clients succeed by defining, designing, and delivering innovative industry-specific solutions that help them effectively manage risk. Marsh’s approximately 30,000 colleagues work together to serve clients in more than 130 countries. Marsh is a wholly owned subsidiary of Marsh McLennan Companies (NYSE: MMC), a global professional services firm offering clients advice and solutions in the areas of risk, strategy, and people.

If you are looking for a challenging new role in a truly global organisation that is committed to innovation and excellence, then look no further than Marsh.

**Marsh is an equal opportunity employer committed to embracing a diverse and inclusive work environment. We aim to attract and retain the best people regardless of their gender, marital/parental status, ethnic origin, nationality, age, background, disability, sexual orientation and gender identity.

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