Guest Services Manager

1 day ago

Rouse Hill, Australia Assetlink Full time

**What you will be doing**:

- Provide strong leadership, coaching, mentoring and inspiration to enable your multi-disciplined teams to perform to their full potential.
- Manage the concierge, security, maintenance and cleaning teams in the performance of their roles, while also delivering holistic customer service excellence
- Participate in regular meetings with the Client and Stakeholders to report on performance related KPI's and operational issues
- Ensure compliance with contract requirements and collaborate with all stakeholders.
- Identify opportunities to provide innovation and value-add for the client
- Oversee all financials and control the P and L
- Identify any problem areas affecting your area of responsibility and develop, implement, and monitor appropriate strategies to address these issues
- Undertake staff training and ensure leadership and compliance with Occupational Health and Safety requirements

**Desired Skills and Experience**:
**You will have**:

- Passion and commitment to deliver customer service to the highest standard
- Experience in managing a team, performance management and employee relations experience
- Ability to give direction, as well as being able to motivate your team
- Demonstrated client relationship management experience
- Strong influencing skills and the capacity to deal with issues proactively
- Excellent communication and presentation skills both written and verbal
- Ability to lead in a Culturally and Linguistically Diverse Environment (CALD)
- Facilities management experience and a background within a retail/commercial environment
- Strong financial / business acumen and exceptional attention to detail
- High standards of personal grooming, presentation, and professional conduct
- Ability to work flexible hours to support your team and the client
- Competent computer skills are a necessity
- Familiar with OHS practices and legislation

An exciting position that represents a unique opportunity to make a difference by establishing an environment which fosters high morale, performance, ethical behaviour, and the general well-being of personnel.

**_Assetlink’s Diversity Commitment:_**
- Currently, Assetlink is representative of around 80 nationalities, speaking 59 different languages. Assetlink recognises the benefits of diversity in creating amazing customer experiences, increasing productivity, and encouraging business growth._

  • Guest Services Manager

    1 day ago

    Rouse Hill, Australia Assetlink Full time

    **Introduction**: About ASSETLINK Established in 1993, Assetlink is an Australian owned facilities services provider with over 3,000 people serving over 1,200 customers in Australia and New Zealand. Specialising in the provision of standalone cleaning and security services or a tailored integrated solution, Assetlink support businesses to manage their...

  • Guest Service Agent

    2 days ago

    Red Hill, Australia Lancemore Hotel Group Full time

    **Be part of our fun, supportive team**: - ** Competitive salary, excellent work conditions and employee discounts**: - ** Full Time Role** The Lindenderry Red Hill by Lancemore is looking for friendly, experienced and well presented team member who will fit into our culture of delivering outstanding customer service. Currently we are looking for a full...

  • Guest Services Host

    2 weeks ago

    Knights Hill, Australia Fly Treetop Adventures Full time

    What you'll bring to the team: **Guest Services Host - Casual** How would you like to work in a fantastic team environment in the beauty of Australia's rainforest? Do you have a passion for delivering memorable experiences? Looking to take your career to new heights? We have an several exciting opportunities to join our team at Illawarra Fly Treetop...

  • Guest Service Agent

    2 weeks ago

    Spring Hill, Australia Hotel Grand Chancellor Brisbane Full time

    Situated on the highest point in Brisbane’s Central Business District, Hotel Grand Chancellor Brisbane is a 4.5 star hotel attracting both business and leisure travellers. The Hotel boasts an engaging blend of contemporary design, modern amenities and gracious hospitality dedicated to the perfect guest experience. - Hotel Grand Chancellor Brisbane is...

  • Guest Services Host

    2 days ago

    Knights Hill, Australia Fly Treetop Adventures Full time

    **Guest Services Host - Casual** Illawarra Fly, 182 Knights Hill Road Knights Hill, NSW, 2577 Australia How would you like to work in a fantastic team environment in the beauty of Australia's rainforest? Do you have a passion for delivering memorable experiences? Looking to take your career to new heights? We have an several exciting opportunities to join...

  • Guest Service Agent

    6 days ago

    Red Hill, Australia Lancemore Hotel Group Full time

    **Guest Service Agent - Full Time or Part Time** **Lindenderry Red Hill | Be Part of Something Special** - Be part of a fun, supportive and passionate team - Competitive salary, great work conditions and staff discounts - Full-time or part-time role available We’re on the lookout for a friendly, experienced and well-presented Guest Service Agent to join...

  • Guest Service Agent

    5 days ago

    Red Hill, Australia Lancemore Lindenderry Red Hill Full time

    **Guest Service Agent - Full Time oxsr Part Time** **Lindenderry Red Hill | Be Part of Something Special** - Be part of a fun, supportive and passionate team - Competitive salary, great work conditions and staff discounts - Full-time or part-time role available We’re on the lookout for a friendly, experienced and well-presented Guest Service Agent to join...

  • Guest Service Agent

    2 days ago

    Box Hill, Australia Avani Full time

    Company Description Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and...

  • Guest Service Agent

    7 days ago

    Box Hill, Australia Avani Full time

    Company Description Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and...

  • Guest Service Agent

    2 weeks ago

    Spring Hill, Australia QLD Full time

    Founded in 2010, we’re an independently owned and operated lifestyle brand with 12 hotels & 14 restaurants across Hong Kong, Australia, and Indonesia. Over the years we’ve grown exponentially, both in size and confidence. But our attitude towards our guests and our passion for what Ovolo stands for remains as strong as ever. We’ve never been afraid to...