Administrator- Claims and Disputes immediate Start

2 weeks ago

Macquarie Park, Australia Prosegur Full time

This is a key position responsible for the investigation and resolution of ATM/Device transactions, discrepancies, claims and disputes.
- Immediate Start
- $33 per hour + Super
- Macquarie park location
- Opportunity to go permanent

**Our Client**

Our client are an innovative multinational who are globally recognised as one of the most successful in the Security and Cash-in-Transit industry. Renowned for their world class performance, advanced technology and customer service excellence, they provide an integrated mix of cash management solutions and specialised security services to their customers.

**The role**
Act as the first point of contact to review and resolve ATM discrepancies and claims. The position works closely with the team to ensure daily tasks are completed,
settlement process preventing and recovering any losses additionally supports manager for compiling and finalizing monthly reports.

**Main Responsibilities**:

- Review, Update, Maintain the Claims, Discrepancy and Dispute files
- Ensure a thorough investigation is followed through for the raised discrepancies
- Review, investigate, and resolve ATM/Commercial claims, discrepancies, and card holder disputes.
- Communicate and follow up with various internal and external teams to resolve discrepancies within the given SLA
- Complete Monthly reports for all claims and disputes
- Have the ability to work in a fast-paced environment, multitask and manage the high workload within a given timeframe
- Strong administrative, analytical, problem-solving, and data integrity skills (minimum 2 years)
- Advanced communication
- High interpersonal and organizational skills
- Intermediate to Proficient MS office capabilities
- Proven experience to working independently and within a team collaboratively to support challenges and deliver required business outcomes.

**To Apply**

**Job Types**: Full-time, Temp to perm

**Salary**: $33.00 per hour

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Macquarie Park, NSW 2113: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- administration: 1 year (required)

Work Authorisation:

- Australia (required)

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