Vendor Management Lead

**Req ID**: 104048
**Department**: DEEx Payroll
**Division**: Talent & Culture
**Location**: Docklands
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. We take pride in an inclusive culture that celebrates diverse backgrounds and perspectives, and we offer flexible working arrangements along with resources and support for career development.
Build and manage strong vendor relationships
Ensure compliance with contracts, governance frameworks, and regulatory requirements.
Monitor performance and identify opportunities to improve value and mitigate risk.
About the Role
As a Vendor Management Lead in our Talent and Culture division, you will oversee key relationships with external service providers to ensure high-quality delivery aligned with contractual service levels. This includes managing the vendor lifecycle, covering operational contract management, performance monitoring, compliance with internal policies, frameworks, and regulatory requirements, while building strong partnerships to support business outcomes.
**Role Type**: Permanent, Full-Time
**Role Location**: L5B/833 Collins Street, Docklands VIC 3008
**Work Hours**: 40 Hours
What will your day look like?
**As a Vendor Management Lead you will deliver**:
**Strategic Relationship Management**: Developing and nurturing productive, long-term partnerships with key vendor/s. Act as ANZ’s trusted advisor on vendor matters, liaising between vendors and internal stakeholders (Procurement, Risk, Legal, and Talent & Culture teams) to align vendor services with business needs.
**Governance and Compliance**: Ensuring adherence to contractual terms and ANZ governance frameworks and policies related to third parties, contract management and outsourcing.
**Performance Oversight**: Monitoring vendor performance, conducting reviews, and managing service levels to ensure they meet contractual objectives and internal standards.
**Risk Management**: Identifying and mitigating risks associated with vendors, including compliance issues and potential disruptions to the service delivery.
**Internal Coordination**: Facilitate cross-functional discussions on vendor performance, contract changes, or new vendor needs, ensuring stakeholders are informed and engaged.
**Value Maximisation**: Identifying opportunities for innovation and improvement within the vendor relationship to drive business value.
What will you bring?
Expertise in contract management and performance monitoring.
Previous experience as a Vendor Manager or similar within professional/financial services environment. Experience with Business Process Outsourcing vendors is an advantage.
Strategic thinking to build long-term vendor partnerships and internal relationships
A sound knowledge of third party risk, including risk assessment and mitigation skills
Strong negotiation and communication skills, both written and verbal.
Refined stakeholder management capabilities.
Interest and experience in coaching and developing peers.
The ability to lead and adapt to change.
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
Job Posting End Date
21/10/2025, 11.59pm, (Melbourne Australia)