Member Connections Specialist

4 days ago

Sydney, Australia Rest Full time

**Play a pivotal role in the growth of Rest Super**:

- **Join an award-winning Fund Manager in a period of growth**:

- **Hybrid Work Options - Sydney or Melbourne**

Connect with our members with advice, information and assistance to give them a valuable and positive experience.**About Us**

As one of Australia’s largest profit-to member superannuation funds, our mission is to help our members achieve their personal best retirement outcomes. Rest supports over 129,000 contributing employers, around 1.8 million members and has more than $60 billion of funds under management.**Culture**

Our team at Rest enjoy a positive culture built around our core values “The Rest Effect”. We seek excellence in everything we do, are dynamic and innovative in the way we work, are always accountable, we are champions of our members, and we succeed together.**About the Job**

As the Member Connections Specialist for Rest, you will provide assistance to members to make good decisions with regard to their Rest superannuation by providing general advice, information and assistance, and guiding them to obtain personal advice where appropriate.**Key responsibilities include**:

- Provide high quality general advice and information to Rest members within the scope of the member Connections service proposition and the general advice regulatory framework
- Identify the member’s needs and provide the right level of service and identify appropriate triage and referral needs accordingly
- Understand and comply with the requirements of our AFSL as outlined in the Member Connections Procedure Guide and Rest polices
- Participate in proactive outbound campaigns on designated topics in conjunction with other internal business units
- Participate in regular training and keep up to date with legislation, industry changes, and new strategies and product changes/enhancements.

**About You**:

- RG146 Qualified or willing to obtain
- Experience in customer service with a focus on understanding customer needs and a commitment to deliver outstanding customer outcomes.
- Experience at dealing with customers in a financial services/superannuation environment
- Ability to communicate financial information in an easy-to-understand way
- Have demonstrated a strong member focus

At Rest we believe that everyone has the power to make a difference and we offer an inclusive and diverse environment that values the qualities and backgrounds that our people bring to the team. We encourage open and diverse thinking, collaboration, innovation and high performance.**Benefits**

We value and support our team members by offering a great range of benefits, including but not limited to;- Hybrid working environment
- Health and wellbeing programs
- Purchase leave scheme and gender neutral 16 weeks paid parental leave
- Free salary continuance insurance
- Meeting free lunch breaks (Rest stops)- Please note only people with the right to work in Australia will be considered.

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