Customer Service Manager

Introduction:
BETTER EXPERIENCES, BETTER OUTCOMES

It's an exciting time to be joining GJK Facility Services - we have grown significantly over recent years and are transforming for future growth and opportunities to help our customers and people.

We are a leading provider of facility services, committed to provider better experiences and better outcomes to our customers and our people.

Our core service offerings are cleaning, grounds, restoration, maintenance and facility support services, with experience across a diverse range of markets, including education, government, health, commercial, transport and industrial.

With a national footprint and workforce of over 2,500, a strong focus on safety, long-standing customer relationships and over 30 years of experience, we are a purpose-led organisation.

We are a diverse family, supporting each other to do our best and help make a difference.

Description:
ROLE OVERVIEW

This Supervisory role is fully responsible for the service delivery on site. The day to day operational service delivery is a key component to the success of the customer account. It includes cultivating a healthy partnership with the customer on site and fostering an environment with the team where teamwork and collaboration is at the forefront.

KEY RESPONSIBILITIES

Safety - Takes a proactive role in leading the safety conversations in the field and creating a strong safety culture within GJK
Continuous Improvement - Identify and explore opportunities for new work with existing customers across portfolios
Leadership - Lead, motivate, inspire, develop & drive teamwork, performance based culture
Decision Making - Makes effective, sound, and timely decisions
Communication - Effective communication, negotiation, and conflict resolution with all clients, and GJK staff
Planning and Organising - Manages the allocation of resources effectively to ensure tasks are completed on time and to quality

WHY WORK FOR GJK:
GJK Facility Services has been in business for over 30 years, and we continue to grow and evolve to the ever-changing world around us. It might sound cliche, but our people are our greatest asset. It is their experience, passion, knowledge, and capability that makes GJK not only a great place to work but the company it is today.

Living by our Founder and Managing Director's motto, ‘treat everyone as if they were family’, we are a big diverse family working together to make a difference across the country.

As a leading facility services provider delivering cleaning, grounds, restoration, projects and maintenance services, and facility support services to a diverse range of market sectors, we are committed to providing better experiences and outcomes to our customers and our people. There are no limitations to discover your true potential working for our company, we strongly encourage and support our people’s ideas, innovations and feedback.

Sound like a company where you would like to work?

Skills and Experiences:
ABOUT YOU

Entry level experience, with a minimum of one year
High level MS Office skills (Word, Excel, and PowerPoint)
Results oriented
Experience in managing and developing teams
Proven ability to develop long term strategic relationships with decision-makers
Excellent analytical, written, and verbal communication skills
Good organisational skills, including prioritising, scheduling, rostering & timesheets, time management, complaints handling, and meeting deadlines
Ability to work autonomously
Ability to understand factors affecting profitability, client feedback, and expectations
Previous exposure to the facilities management or services industry would be highly regarded however not essential

**Job Types**: Full-time, Permanent