Service Coordinator

1 week ago

Geelong, Australia Hill Start International PTY LTD Full time

Hill Start International Pty Ltd is a specialist recruitment company working with quality clients to represent exceptional career opportunities across Australia.

Our client is a nationwide distributor of specialist technical equipment to a highly profitable market in Australia. They source and sell vital products to clients which require installation, as well as ongoing service, preventative maintenance, and breakdown repair. Established 30 years ago, this business has a track record of successfully providing quality equipment nationwide and continues to position themselves as a valued market leader in their field.

We have been exclusively engaged to recruit a skilled and professional Service Coordinator who can join the team at this time of continued growth to coordinate and provide client support and information for all service operations nationally.

Specific duties will involve.
- Work with the technical service team to coordinate all technical service jobs nationwide to include installations, preventative maintenance, and breakdown repair work on client equipment both at client premises and in the workshop.
- Coordinate the team to deliver quality outcomes for clients.
- Schedule technicians for installation and commissioning of new equipment at client premises as well as breakdown repairs.
- Scheduling and ensuring ongoing technical service work is carried out.
- Liaise with technicians for the management of parts, including input into ordering and stock control.
- Interact with internal staff and customers to provide clear communication about technical service status/work in progress.
- Maintain clear and complete records of work using CRM system.

The business is well-established and has excellent prospects for the future. They have survived and thrived over the last few years and operate in a relatively recession-proof industry sector. Working as part of a talented and passionate team, there is plenty of scope to advance your career as part of a nationally recognised, successful company.

To succeed in this role, you will need to demonstrate.
- Strong administration and coordination experience, ideally managing or coordinating some sort of technical service or trades team. This could include plumbers, electricians, or service techs etc.
- First class organisational capability to manage a high volume of complex customer requirements.
- Solid IT skills to manage all service requests within the CRM system.
- Ideally living within easy to commute to Geelong. Eligibility to work within Australia.

The role will be based at the Geelong headquarters. This is a long-term career role with the opportunity to learn all aspects of these technical products. A quality remuneration package is offered including negotiable salary (most likely in the range of $70K to $90K) plus super.

In the first instance, please submit your CV and any accompanying information to the Director and Principal Consultant, Jeremy Hill, quoting reference JH402591 and we will be in touch with you to discuss this in more detail.

**Job Types**: Full-time, Permanent

**Salary**: $70,000.00 - $90,000.00 per year

**Benefits**:

- Professional development assistance

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Geelong, VIC: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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