Programs Officer

2 days ago

Wagga Wagga, Australia City of Wagga Wagga Full time

**Closing date**: 12/10/2025 11:59 PM AUS Eastern Standard Time

**Location**: Wagga Wagga City Library - 243 Baylis Street, Wagga Wagga NSW 2650 - Wiradjuri Country

**Department**: Community Services - Library

**Employment type**: Permanent Full-time

**Work Arrangement**: On-site

Are you passionate about technology and the power of libraries to connect, educate, and inspire communities? Do you thrive in a dynamic, people-focused environment where digital innovation meets community service?

We are seeking a motivated and tech-savvy Programs Officer - Systems to help shape the future of our library services. In this pivotal role, you’ll support the delivery of accessible, responsive, and innovative programs.
- Permanent, full-time position (35 hours per week).
- Remuneration package of $2,582.98 gross per fortnight with the opportunity to progress to $3,099.58 gross per fortnight + superannuation (12%).
- Access to Council’s Flexible Working Arrangements.
- Ongoing training and development opportunities.
- Generous leave entitlements.
- _Please note: Rates of pay for all Council employees aged between 15-18 years of age are paid in accordance with the Local Government (State) Award 2023, Clause 32. Junior and Trainee _Employment. For further information, please see Council’s Junior Rates of Pay Fact Sheet._

**As the Programs Officer - Systems, you will**:

- Maintain and enhance our library app - from usability to promotions.
- Support and collaborate with our Systems Officer and IT teams to ensure all digital services (hardware & software) run seamlessly.
- Troubleshoot and maintain Agile Library Service technology to keep us mobile and connected.
- Deliver engaging programs with a focus on digital literacy and inclusion.
- Research and trial new tech to improve the customer experience - your insights will help shape future service delivery.
- Keep our website accessible, up-to-date, and user-friendly.
- Create and maintain clear documentation for digital processes and systems.
- Participate in circulation desk shifts and actively engage in team planning and collaboration.
- Deliver Outreach Services as required, including the delivery of programs and events for children, families and schools.

**As the successful applicant, you will have**:

- Relevant qualifications in library services or previous experience in library systems support and library-related technology.
- A strong understanding of library systems (e.g., RFID, LMS, eLibrary platforms).
- Confident with app configuration, website maintenance, and general IT troubleshooting.
- Exceptional communication and interpersonal skills.
- Demonstrated ability to plan, manage time, and work both independently and in a team.
- Commitment to outstanding customer service, continuous improvement, and adaptability.
- Flexibility to work weekends as required.

**What is next?**

Applications close **Sunday, 12 October 2025**at 11.59pm AEDST with interviews to be held in the week commencing Monday, 20 October 2025.

If you are interested in this role and would like more information, please contact** Wendy Harper, Outreach Services Team Leader on 02 6926 9745**.

As part of the recruitment process, pre-employment checks will be conducted in line with requirements of the position.

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