Assistant Workplace Manager

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

**What this opportunity involves**:
As the Assistant Workplace Manager, you will be responsible for supporting the site team in forging a lasting, open and collaborative relationship with clients through the delivery of a unique and authentic experience on-site. By supporting the delivery of a comprehensive and consistent range of services on-site with a focus on continuous improvement, operational excellence, safety and compliance, you are playing a part in creating an interesting and impactful client engagement strategy.

**An Overview of the role**:
Support the development of an active and visible Workplace Team that is proactive, responsive, dynamic, engaging and agile

Ensure implementation of a preventative maintenance programme to minimise maintenance, repair and placement costs together with minimising the risk of equipment failure

Ensure all technology platforms are working as per the intended purpose. Carry out analytics to ensure timely, proactive response

Liaison with landlord and external agencies as part of operations and contractual services

Delivery of the Human Experience Roadmap at the site and ensure the delivery of operational requirements to uplift workplace experience

Create a fun and impactful client engagement strategy

Engage all guests, employees and key stakeholders

Implement internal communication strategies in collaboration with account and client leadership with a focus on improving culture and employee engagement

**Sounds like you? This is what we are looking for**:
Bachelors or equivalent experience in related field, work experience of 3-5 years which should be related to Workplace or Facilities Management delivery

Excellent time management and communication skills

Ability to build productive business relationships and promote the business

Project management capabilities

Comprehension of M&E services however technical qualifications/background is not mandatory

Globally recognized certifications in Facility Management, PMP, Health and Safety or Human Experience would be highly regarded

Customer focused with stakeholder engagement experience

Confident, friendly and engaging

Creative thinking and open-minded

**What you can expect from us**:
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies.

What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.