Customer Service Team Member

**Title**:Customer Service Team Member**:

- Requisition ID: 4102
- Location: Burwood East, VIC, AU, 3151 Eastern Health, VIC, AU, 3128
- Job Posting Date: 1 Aug 2025

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**Contact Centre Agent**
- Permanent Part Time | Experience work-life balance
- Burwood East | Car parking on site | Close to shops
- Inbound Call Centre position | Excellent Team Engagement

**Eastern Health**

Eastern Health Eastern Health is one of Melbourne’s largest public health services. We provide a range of emergency, surgical, medical and general healthcare services and have a proud history of serving a diverse community. Our Healthier Together promise underpins our strategic plan - which is to serve the growing and changing needs of our community and to care about and develop our staff. We believe our people make the difference.

**About the role**
- Permanent Part Time Hours - Monday to Friday 1600-2100 with the opportunity to pick up additional shifts ad hoc.
- This is a role with the possibility of working some shifts remotely from home after 3 months in the role.
- Are you looking for a challenge where you can make a difference in people’s lives? This may be the role for you
- Our team are the customer care specialists of Eastern Health, providing the best service over the phone to members of the community as well as Eastern Health staff. Our aim is to provide a seamless experience for our callers as they navigate the public health system.

**_ What’s involved?_**

To ensure our callers are able to connect with us, our Contact Centre is open Monday to Sunday from 7am to 11pm.

**About you**
- Engaging with the community and providing guidance on available services
- Professionally interacting with internal Staff and Departments across all sites
- Liaising with Eastern Health Doctors via a priority response line
- Showing empathy and understanding on an individual basis
- Thinking outside the box
- Working well under pressure, reliable and flexible
- Team Player
- Healthcare workers are strongly recommended to follow COVID vaccination recommendations provided in the Australian Immunisation handbook (based on ATAGI advice). Seasonal vaccination against influenza is a mandatory requirement of this role and an offer is conditional on this being up to date prior to employment._

**What we offer**

Eastern Health offers a variety of fantastic Employee Benefits, view the extensive range here
- Diverse and engaging career opportunities
- Friendly & supportive team
- Flexible working hours
- Salary packaging options
- Career progression in our teaching hospitals

**Next Steps**

**Good to know**:

- We are an equal opportunity employer and actively promote equality for people of all races, ethnicities, gender identities, sexual orientations, and for people living with disability - within the communities we serve and our Eastern Health team.
- We provide a culturally safe and welcoming environment for Aboriginal and/or Torres Strait Islander employees.
- As a child-safe organisation, we ensure child safety and wellbeing is embedded in our everyday culture. Vaccination and screening for immunity to vaccine-preventable disease is a mandatory requirement of this role. Advertising may end before the closing date.

Please

Contact Person: Karen Chalmers

Job Posting End Date: 04/09/2025

Just contact the Hiring Manager in the advertisement or call the Talent Acquisition Team on (03) 9955 7555 (Option 1)

**Our Values in Action**:
Respect for all | Safe always | Partnering in care | Learning and improving every day