Aquatic Program Supervisor

Manage the day-to-day operations of Aquatic Programs in this 6-month Part Time Term Contract opportunity

Nestled in Parramatta Park’s lush surrounds, Parramatta Aquatic Centre (the PAC) is a new fitness, wellness and relaxation hub. Featuring three pools including an outdoor Olympic-sized centrepiece and indoor water playground, as well as spa, steam and sauna facilities, fitness centre, and public café, the PAC is a community oasis to accompany Parramatta’s burgeoning CBD district.

We invite you to be part of the City of Parramatta Council team and join our community of over 700 people on a journey towards building the future of Parramatta together. In the heart of greater Sydney, one of Australia’s fastest-growing regions, we put our people first - whether they’re staff or the community of about 175,000 we serve - to provide the perfect mix of services and support to make Parramatta thrive.

As the Aquatic Program Supervisor, you will be responsible for managing the day-to-day operations of Aquatic Programs including instructor/teacher management, class supervision, program efficiency and customer service delivery.

**Key Responsibilities**:

- Assist and complete administration tasks as delegated including, but not limited to, class consolidation and maintaining occupancy and enrolment KPIs.
- Supervise the instruction of programs for water familiarisation, learn to swim, safety and squad classes by casual swim instructors, and instruct programs when required.
- Supervise, liaise with, coordinate and regulate the activities of swim instructors providing feedback, training and support.
- Work with the Customer Experience team in taking enrolments and payments for swim programs and compiling necessary records and receipts.
- Administer facility transactions and programs, and actively maintain the Customer Record Management platform, including guiding and training staff, customers and contractors in the efficient use of the platform.
- Assess and determine the grading and allocation of class levels and times.
- Assess and determine the suitability of new swim instructors.
- Assist in the development and delivery of an in-house training plan for all aquatic programs staff.
- Promote and demonstrate teamwork across the facility and positive communication through collaborative work practices and knowledge sharing.
- Actively participate in professional development training sessions, both internally and externally, mandatory training and all relevant team meetings
- Ensure that programs are taught with the emphasis of safety and contain the teaching elements/methods outlined in the swimming program.
- Regularly assess student’s progress including liaising with parents in offering feedback.
- Ensure consistent high levels of communication, public relations and customer service to all swim school customers, including effectively resolving customer complaints and suggestions.
- Complete program related reports as requested by facility leadership.
- Communicate regularly with the Aquatics Program Coordinator and facility leadership team regarding all aspects of the facilities programs.Flexibility and willingness to work a 7-day rotating roster across multiple facilities.

**About **you**

The successful leader should have:

- Current Australian Teacher of Swimming and Water Safety qualifications
- Current Australian First Aid (Level 2) and Current CPR Certificate
- NSW Working with Children Check
- Minimum 2 years’ experience in Swim School Supervision.
- Minimum 3 years’ experience in qualified Swim Teaching.
- Experience in customer service, particularly in an aquatic or fitness environment.
- Knowledge of leisure facility software
- Well-developed communication, negotiation and dispute resolution skills.
- Experience in working with diverse communities.
- Proven leadership skills with the ability to handle difficult clients and solve problems quickly and efficiently.
- Ability to work in harmony, gain cooperation and assistance from a broad cross section of individuals, groups, organisations and staff.

It would be preferred but not essential for applicants to have the following additional qualifications:

- Current Australian Teacher of Infant and Preschool qualification
- Current Australian Teacher of Adults qualification
- Current Australian Teacher of Competitive Strokes qualification
- Current Australian Teacher of Access and Inclusion qualification
- AUSTSWIM and Royal Life Saving Swim Teacher Assessor
- Pool Lifeguard License

**What’s on offer**

6-month part-time term contract opportunity (till 30 th April 2025).

21 hours per week.

We are offering an attractive annual remuneration from $80,284 to $88,414 plus 11.5% superannuation **(Pro-Rata)**

In addition, City of Parramatta also offer excellent employee benefits which include (Pro Rata):

- 14 weeks paid parental leave
- Access to Long Service Leave after 5 years
- Central Parramatta location (Public transport at our door, disco