Imports Officer

1 week ago

Thomastown, Australia Wiseway Logistics Full time

**About Us**:
Wiseway Logistics (WWG) is an ASX listed fast growing international freight forwarding company, with eight offices Australia wide, and international footprint in New Zealand, China, Singapore, and USA. We are a licensed customs broker with custom bonded warehouses.

Due to expansion in workload, we are seeking an experienced Imports Officer to join our Imports team in Thomastown, Melbourne on a full-time basis. Your role will predominately be working in our expanding e-Commerce sector where you’ll be given coaching in our industry leading IT software.

**The Role**:
**You will be responsible for**:

- Liaising with clients (nationally and internationally), carriers, ABF and AQIS & e-commerce platforms.
- Managing, compiling, and processing all import documentation, including assisting with customs and quarantine paperwork.
- Communicating with transnational clients to organise efficient and on-time freight transportation.
- Managing client enquiries and handling customer feedback/complaints in a timely manner
- Lodging Air/Sea cargo automation
- Lodging Outturn report
- Co-coordinating with clients and internal staff
- Cargo delivery arrangement
- Support custom brokers
- Complete all required documentation in a timely manner and in accordance with Company policy and compliance obligations
- Follow procedures and communicate effectively with internal and external team.
- Ad-hoc tasks as required by management.
- Proficient in Mandarin **(*_**ESSENTIAL**_*)**:

- At least 1 year freight forwarding or logistics experience
- Service oriented and strong customer-focus approach
- Good customer service skills
- Strong attention to detail and good time management
- Accurate and fast data entry skills
- Excellent communication (in Mandarin & English)
- Good organisational skills
- Ability to manage conflicting workload
- Demonstrated proficiency in computer usage
- EDI experience (Desirable)

**Job Types**: Full-time, Permanent

**Salary**: $60,000.00 - $70,000.00 per year

Application Question(s):

- What is your expected annual salary?

**Education**:

- Bachelor Degree (required)

**Experience**:

- Imports coordinating: 1 year (preferred)

**Language**:

- Mandarin (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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